08-15-2012 08:38 PM
Dear Best Buy,
Let me get straight to the point...
Yesterday, I ordered the Jaws Best Buy Exclusive Blu-ray via Store Pickup. The process was smooth but when I got to the store, they handed me a copy of the standard edition of the movie which is on sale for 17.99 and what's even more distressing is that they charged my card at the higher Exclusive Edition price of 24.99. The two movies clearly have different SKUs but they insisted it was the correct price and that they couldn't do anything about it. Is there not a system in place where the customer shouldn't be charged if it's the wrong item?
And then there's this story which doesn't help the situation:
Really?! First of all, if I order a particular item, I expect to get that exact item. And second, don't charge the customer, especially if the price is higher than it is.
08-16-2012 11:51 AM
08-17-2012 03:16 AM
08-19-2012 07:00 AM
This is exactly why I don't do Store Pickup on items that have multiple versions. I am always afraid that the worker will get in a hurry and accidently grab the wrong item. I was tempted due to the $10 promotion with $50 purchases for in-store pick up, but didn't want to risk getting the regular version like the OP.
I ended up getting 2 copies of the digibook. I wasn't going to take any chances, so I preordered for shipping on 8/13, and then I went to the store when it opened the next day. I checked the new release section and it didn't have any, so I walked around the corner to check if they stocked it in the regular area and there was 4 copies at the stores opening time. So I bought another copy just in case something happened with my Bestbuy.com order.