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New Member
Posts: 3
Registered: ‎05-29-2012

Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doing.

I swear everytime I try and go to get a steelbook from Best Buy it makes me hate Best Buy ever so much and never ever ever want to shop there because of how bad you handle this and have no idea what you are doing.

 

Wanted to preorder Ghost Rider and get the free steelbook but guess what they never even got them in and I checked everyday for a week after being told they were in transit on a Monday and by Wednesday was told they had been deleted by the system.  Well one good thing came out of that now I don't even have to bother buying the movie at your store.

 

Wanted to get the Warner Brothers line of steelbooks that you just came out but guess what just like Ghost Riders none have showed up and everytime I ask I get well 12 our on order for that title and that title and that title.

 

OH BUT THEY DID SET UP THE DISPLAY THAT SAYS COLLECTIBLE STEELBOOK AND JUST GRABBED AMRAY VERSIONS OFF THE SHELF BECAUSE THEY HAVE NO FRAKING CLUE WHAT THEY ARE DOING, THIS DISPLAY MAKES YOUR STORE LOOK LIKE A BUNCH OF COMPLETE MORONS AND CLUELESS AND THEY WONDER WHY BEST BUY IS CLOSING STORES ITS BECAUSE THEY ARE RAN BY IDIOTS WHO COULD CARE LESS ABOUT THEIR CUSTOMERS.

Contributor
Posts: 508
Registered: ‎03-16-2012

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

Calm down.  Media is taken care of by a separate company called Anderson.  Did they offer to order the movies?  Not all stores receive every promo item, new release, etc...  3 new anime titles came out today and every store but my own got them in stock.  Can feel your pain at not being able to get the stuff you want.

New Member
Posts: 3
Registered: ‎05-29-2012

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

Really Best Buy can't take any culibility or credit for what goes on in their stores because they outsource it to another company rather they just make themself look like babooms by having something clearly labeled wrong and misleading on their floor.

 

Why put out a display that is clearly wrong and misleading, why when its pointed out to you by a customer does that same display remain on the floor (I took that picture yesterday not today and I informed an employee yesterday not today but it was still there today).

 

 

Contributor
Posts: 289
Registered: ‎11-26-2009

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

Aren't those Steelbooks officially out till like June 6th or something? And I worked in retail before. This may sound dumb, but sometimes they still want you to set up displays even before the items are received. You can't be mad cause they follow direction. They might of been told to fill in the space with items to look full. Honestly you're being upset for no good reason. Yeah, it sucks that you aren't seeing the items you want in stores. These are promo items so not every store will get it. Unless it's advertised in the ad, then you should be upset. If no store has any, order them online. From what I've seen, these extras are usually offered online too.
@sirdizzy wrote:

Really Best Buy can't take any culibility or credit for what goes on in their stores because they outsource it to another company rather they just make themself look like babooms by having something clearly labeled wrong and misleading on their floor.

 

Why put out a display that is clearly wrong and misleading, why when its pointed out to you by a customer does that same display remain on the floor (I took that picture yesterday not today and I informed an employee yesterday not today but it was still there today).

 

 


 

Valued Contributor
Posts: 2,483
Registered: ‎08-16-2010

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

OP I was in 4 different BB's between Thurs/Fri in 2 states & there were tons of the ghost rider ones in 2 stores & I don't think I saw them at all in the other 2 but they did have a special steelbox setup for tons of older movies that were getting the special treatment. Too bad I have all of them & can't really see a reason to double dip for $15 prices
New Member
Posts: 4
Registered: ‎07-24-2012

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

Well I didnt have any trouble finding the steelbook titles he mentioned either but he is right about Best Buy doing a lousy job with steelbooks.  Now I dont really know if the outsource company has control/input on BB exclusives but I would doubt it.  The Warners steelbooks were nice but way too late.  Not everyone wants to double dip just to get the case.  The time to offer steelbooks is on the original release.  Even the DKR movie cash didnt tempt me to buy BDs I already own.

 

A perfect example of this r the up coming releases for Hunger Games and Avengers.  These r likely the two biggest releases til Christmas, ud think they could offer steelbooks for both.  Future Shop, a BB partner is offering beautiful steelbooks for both these movie.  There r Avengers Steelbooks being offered in at least five different countries I can think of.  Not in the US tho.  Best Buy seems to save their steelbook offering for middle tier movies like Sherlock Holmes and double dips like the DKR promotion.

 

What does this mean for me?  I find myself buying more and more BDs at Target who seem to get the importance of packaging over trinkets.

New Member
Posts: 3
Registered: ‎05-29-2012

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

Totally correct, look at tomorrow Futureshop is getting a Lorax steelbook and Best Buy is doing some silly finger puppet trinket so I will get my movie elsewhere.  Futureshop has not one but two different versions of Hunger Games coming out in steelbook, no news from Best Buy getting any.  And then there is the Avengers being released in many countries and again Best Buy seems to be dropping the ball.

 

Yet they get movies like Safehouse and Underworld or double dips offered in better versions around the world (the WB line was a rehashed line done cheaply with matte finish) second tier movies but can't seem to get any A list movies like Hunger Games or Avengers.

New Member
Posts: 4
Registered: ‎07-24-2012

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

I see they r offering a Snow White and the Huntsman Steelbook.  Good, I enjoyed that movie but that pretty much guantees they wont have one for Avengers two weeks later.  Awful marketting.

Highlighted
Contributor
Posts: 289
Registered: ‎11-26-2009

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

You can't blame Best Buy for either of those concerns (from those last 2 post). Thing like this isn't easy as just saying "I want this" and it happens.

New Member
Posts: 4
Registered: ‎07-24-2012

Re: Best Buy shouldn't be allowed steelbooks, as you guys haven't the foggiest idea what you are doi

Yeah but the point isnt why I dont get the promotion I want on the movie I want.  The question is what r they thinking?  They knew Avengers did huge numbers in the US...Hunger Games did as well.  What wouldnt they want to offer their customers the best packaging on the most popular movies.  They r happy offering Ghost Rider Steelbooks.

 

Actually something is happening on Aug 28 so I guess they figure out how badly they dropped the ball.  If it turns out to be the Viva case, they did good.  If its a cheap thing with stickers then Ill continue spending my money at places that r creative in their promotions and concerned about what the customers want.  ie not BB