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Posts: 22,635
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Registered: ‎10-10-2012

Re: Best Buy Exclusive Steelbooks - there needs to be a policy put in place

Hello all,

 

We appreciate the discussion around our steelbooks.  In most cases, these steelbooks end up being in high demand, but by their nature, are limited in quantity.

 

When possible, we'll allow these to be picked up in stores, but generally, if you don't have a pre-order, you're going to miss out.  It's extremely rare for there to be any extra copies of most of these steelbooks.  As far as shipping them goes, we expect the carrier to treat every package with care.  

 

We make every effort to allow everyone the opportunity to pre-order, and we do everything we can to keep people from obtaining mulitple copies to resell.  

 

Thanks for posting.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 4
Registered: ‎05-12-2020

Re: Best Buy Exclusive Steelbooks - there needs to be a policy put in place

"We make every effort to allow everyone the opportunity to pre-order, and we do everything we can to keep people from obtaining mulitple copies to resell."

 

What does BestBuy specifically do to prevent people from obtaining multiple copies to resell? I've been in a BestBuy store the morning of a steelbook release - I saw another customer take 5 copies and check out with them. Similar scenario - when Target used to do steelbooks, such as Ironman 2, I saw a customer try and buy three and their employees stopped the person and onlt let them purchase one. So with pre-ordering / online purchasing being the primary method of obtaining BestBuy exclusive steelbooks, what do you do as a company do to prevent multiple purchases and scalping of your product?

Posts: 22,635
Topics: 14,662
Kudos: 246
Blog Posts: 24
Solutions: 442
Registered: ‎10-10-2012

Re: Best Buy Exclusive Steelbooks - there needs to be a policy put in place

We wouldn't be able to provide specific details as to processes or policies, as that defeats the purpose of keeping people from finding ways around them.

 

Stores should be limiting quantities of purchases as well for these items, as a general rule, and we give managers the leeway to make these decisions.

Bill|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 2
Registered: ‎06-28-2021

Best Buy Exclusive Steelbooks - Godzilla vs Kong

I preordered a Godzilla vs Kong steelbook back in mid May with an expected release on June 15th. When the day it was to be released, they updated with an email saying it was delayed and would send it as soon as they could. It's been nearly a month since then and still no update. I contacted CS through chat and the best the person could give me was "we'll send it when the manufacterer makes more". Especially on such a limited item, why did they allow more pre-orders than they knew they would have or people to order multiple of them? And in order to find one in store, I have to go more than 300 miles away. This is such a major issue with them, especially since scalpers can purchase multiple steelbooks then sell them for double or even triple the price on ebay or amazon. I mainly only shop with them for steelbooks, so if they can't even do that, then I will likely stop shopping from Best Buy altogether. I ordered Mortal Kombat for steelbook as well, and already it's telling me to expect it two weeks after release. I never had issues before, but now two in a row is making me question if it's even worth it.

Emerging Expert
Posts: 8,118
Registered: ‎02-25-2013

Re: Best Buy Exclusive Steelbooks - there needs to be a policy put in place

Well you are somehow able to access this forum and send messages.  That would imply you have the ability to order online.

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.