01-25-2019 01:41 PM
Thanks for choosing Best Buy for your pre-order for Resident Evil 2! As I’m sure many of you have, I played this game back on the original PlayStation and loved it. I’ve been looking forward to the remake for some time!
It sounds like there are a few questions and concerns, so I’m going to attempt to address them all here. Please know that some of these questions may have already been answered on our Gaming Support boards, so please make sure you are checking there first for your answer before posting more questions.
Jeffreyym- we do not have any steelbooks to sell and the store should not offer to sell you one. All steelbooks are spoken for to pre-orders before 1/18.
Zachmma99/gsx115/Dyslex999 - If you picked up in-store, please return to the store for assistance as they should have received enough steelbooks for all qualifying pre-orders (those placed before 1/18).
We will not be restocking the steelbooks.
Thanks and here’s hoping you don’t become zombie food!
|Bill|Senior Social Media Specialist | Best Buy® Corporate|
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01-25-2019 01:47 PM
Extremely upset that i get a random email that i dont have a steelbook when i preordered the game. So was there not enough stock and you just picked random people? because my friend pre ordered right before the 18th which is the date it says is the deadline for steel book cases and he got one. This is my first time ordering through best buy and i did it for the steelbook case. So far not a great experience, very upset with customer service also as all they told me was if i preordered before the 18th i would get one and I did not, which i explained.
01-25-2019 02:00 PM
01-25-2019 02:30 PM
01-25-2019 02:55 PM
So my BB has told m they only recieved 25 steelbooks and they werent only designated to Special Edition Preorder but all versions of the game so they ran out. The reason I PREORDERED from Best Buy as well as bought the special edition upgrade was for the steelbook. Not only are steelbooks being allocated wrong but also digital codes for extra DLC are also not being recieved. At this point what incentive does anyone have to purchase a preorder from Best Buy? I could have easily bought a preoder from another place with different offers. Best Buy gets a huge thumbs down. When something is offered as an incentive you might want to make sure you have enough to cover the demand! And to ad insult to injury we have people being able to BUY the steelbook for $9.99 while people who bought a preorder are left in the cold.
01-25-2019 03:09 PM
01-25-2019 03:11 PM
Lucky you. I got no steelbook, no digital code and the person at customer service told me she had no clue why they got less steelbooks than people who preordered. So im just outta luck and it sours my relationship with Best Buy for ANY future game purchases.
01-25-2019 03:14 PM
01-25-2019 03:17 PM