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Registered: ‎10-10-2012

Re: Resident Evil 2 remake steelbook case

Hello Everyone-

 

Thanks for choosing Best Buy for your pre-order for Resident Evil 2!  As I’m sure many of you have, I played this game back on the original PlayStation and loved it.  I’ve been looking forward to the remake for some time! 

 

It sounds like there are a few questions and concerns, so I’m going to attempt to address them all here.  Please know that some of these questions may have already been answered on our Gaming Support boards, so please make sure you are checking there first for your answer before posting more questions.

 

Jeffreyym- we do not have any steelbooks to sell and the store should not offer to sell you one.  All steelbooks are spoken for to pre-orders before 1/18.

 

Zachmma99/gsx115/Dyslex999 - If you picked up in-store, please return to the store for assistance as they should have received enough steelbooks for all qualifying pre-orders (those placed before 1/18). 

 

We will not be restocking the steelbooks.

 

Thanks and here’s hoping you don’t become zombie food!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-25-2019

Did not get my Steelbook for my PRE ORDER of Resident Evil 2.

Extremely upset that i get a random email that i dont have a steelbook when i preordered the game. So was there not enough stock and you just picked random people? because my friend pre ordered right before the 18th which is the date it says is the deadline for steel book cases and he got one. This is my first time ordering through best buy and i did it for the steelbook case. So far not a great experience, very upset with customer service also as all they told me was if i preordered before the 18th i would get one and I did not, which i explained.

New Member
Posts: 1
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

Hey man same thing happened to me 1 second I'm looking at my order the next it says out of stock the game will come no matter what as for the steelbook I reccomend calling best buy I was on the phone with them for awhile and they'll tell you the same thing "we dont have anymore steelbooks available" but the lady on the support line offered me a 10$ free giftcard the steelbook was free so dont worry about wasted money enjoy resident evil btw so far awesome.
New Member
Posts: 5
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

Hold on a second. I’m just seeing this post. On the day of the release, I was told it’s not in stock and now it’s not avaible? I had ordered it before it “was unavaible” and also my DLC email never came. Also, I was told by Customer Service that no one had anything, including the games, but when I went into the store they said they have them. I paid for everything and on my preorder form it has the DLC, Game, and the Book, who do I talk to about this. Customer service doesn’t know anything, Corprate says it’s the Store and the store says it’s corporate.
New Member
Posts: 6
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

So my BB has told m they only recieved 25 steelbooks and they werent only designated to Special Edition Preorder but all versions of the game so they ran out. The reason I PREORDERED from Best Buy as well as bought the special edition upgrade was for the steelbook. Not only are steelbooks being allocated wrong but also digital codes for extra DLC are also not being recieved. At this point what incentive does anyone have to purchase a preorder from Best Buy? I could have easily bought a preoder from another place with different offers. Best Buy gets a huge thumbs down. When something is offered as an incentive you might want to make sure you have enough to cover the demand! And to ad insult to injury we have people being able to BUY the steelbook for $9.99 while people who bought a preorder are left in the cold.

New Member
Posts: 5
Registered: ‎01-22-2019

Re: Resident Evil 2 remake steelbook case

I actually was worried too because I preordered on the 21st. I just picked it up, they voided the steelbook and gave it to me for free with my deluxe edition
New Member
Posts: 5
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

Sorry my bad. Thought this was a general thread and just saw it was for the Book only, I’m just trying to also figure out why the didn’t send the DLC email as well. I’ll read before posting on the future.
New Member
Posts: 6
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

Lucky you. I got no steelbook, no digital code and the person at customer service told me she had no clue why they got less steelbooks than people who preordered. So im just outta luck and it sours my relationship with Best Buy for ANY future game purchases.

New Member
Posts: 2
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

I specifically went to Best Buy to pre order Resident Evil 2 Deluxe Edition for the steel bookcase and when I go to pick it up today I got no steel bookcase with my order.
I am very disappointed in this because I asked the salesperson when I pre ordered to make sure I would get the steel bookcase and she said yes.
Member
Posts: 24
Registered: ‎04-26-2014

Re: Resident Evil 2 remake steelbook case

What about for the people who got a shipping delay email on our Steekbooks? I preordered on the 15th and my game is coming in today. Will I for sure get the steelbook?