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New Member
Posts: 5
Registered: ‎01-22-2019

Re: Resident Evil 2 remake steelbook case

@Hockeyguy412, did the amount say $0 or $9.99?
Member
Posts: 15
Registered: ‎01-16-2019

Re: Resident Evil 2 remake steelbook case

$0 I pre ordered on the 11th

Posts: 4,870
Topics: 35
Kudos: 424
Solutions: 269
Registered: ‎12-23-2016

Re: Resident Evil 2 remake steelbook case

Hello Layzie-khmer,


Welcome to the Best Buy Community forums. I’d like to take a look into your receipt so that I can see if I can get to the bottom of this for you. From the sound of it, that Steelbook may have been added as a purchase rather than as a pre-order bonus, but I’d like to be sure.


Please reach out to me through a private message by using the link in my signature below this post. I’ll need your name, email address, phone number and the customer service PIN from the bottom of your receipt. That should help me get started.


Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

I preordered Resident Evil 2 on Jan 11 with the steelbook and online it says it’s delayed. Will I still receive the steelbook?
New Member
Posts: 1
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

Is there any work around for paying for the steelbook when you pickup the game? I preordered a week ago and they are telling me because I didn’t preorder early I have to pay for it but I never saw that advertised...
Member
Posts: 16
Registered: ‎11-20-2017

Re: Resident Evil 2 remake steelbook case

Hey so I ordered Resident Evil 2 Deluxe edition a while ago and I picked it up today but It did not come with the steelbook case (which I really wanted). I thought it was supposed to be in my order but it didn’t come with it.

Will Best Buy be restocking the case and/or selling it individually, like I’ve seen with Fallout 76, Battlefield V and others? And if so will I be able to get the case for free as I had preordered the game ?
New Member
Posts: 2
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

Just go in the game will bundle out with the game purchase. Just got back from getting my copy
New Member
Posts: 4
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

So I placed my order on 1/15 online for in store pickup but my pick up store just informed me that they do not have enough steelbooks to cover my pre-order.

 

Is there anything that can be done?  Earlier in the thread a rep stated that any orders prior to 1/18 should get a steelbook.  

 

New Member
Posts: 2
Registered: ‎01-25-2019

Re: Question about resident evil 2 steelbook pre order bonus in store pickup

I preordered RE2 on 1/16 and today tried to pick it with the game, but the store wouldn't give me one cause they said they only had 2 left for people who preordered it earlier? They said they only get a certain amount in stock. They basically said it's a first come first serve.

New Member
Posts: 2
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

I’d go back and tell them to pull up the preorder report because it will show your name next to the steel book