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New Member
Posts: 2
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

I was went back to Best Buy after the BB rep on here told me I should get assistant. Told them the situation, and they had a supervisor tell me they only received 2 steelbooks from the online pre orders. 20 mins after I left, I got a call from that same supervisor saying they just received late shipment come in and more steelbooks came in with it. Went back and picked it up.
Regular Member
Posts: 28
Registered: ‎05-17-2015

Re: Resident Evil 2 remake steelbook case

I ordered on 1/11 but got the "item delayed" email for my steelbook preorder. The game did ship, and I received it yesterday, but I will not be opening it until I receive the steelbook I was supposed to get for free with it. The only reason I ordered the game in the first place was for the steelbook preorder bonus, so it would be a shame to have to return it. If I do I'll be waiting for $20 or under as I am in no rush to play this game right now.
New Member
Posts: 1
Registered: ‎01-27-2019

Re: Resident Evil 2 remake steelbook case

So my steelbook came damaged and dented and best buy basically said oh well. The only reason I order this game was for the steelbook because I like collecting them. I could have waited until this game gone down in price. How could Best buy just screw over this many people. I would of rather not even got the steelbook at all then recieve it and open up the package to find a steelbook that looks like it was stomped on. major disappointment

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New Member
Posts: 4
Registered: ‎01-25-2019

Re: Resident Evil 2 remake steelbook case

My apologies for not posting this sooner.

 

After my last post in regards to leaving the store empty handed.  Later that evening, I received a notice that my steelbook was available for pick up.  I wasn't able to go get it until Saturday, but even then I was still very skeptical.  I walked in and was handed a steelbook.  I was told that it had just showed up after I came in the day before.  It arrived with some minor dents on the front and the spine was crooked (I was able to remove and realign the spine), however I can't say for certain that BB caused the damage.  I'm just glad to have received it.

 

I know this update does nothing for the rest of you that have yet to receive a steelbook, and I'm sorry.  However I did want to update the community and the mods that my issue was finally resolved.