01-25-2019 08:29 AM
I would like to know if I am still getting the preorder items with Kingdom Hearts III? I don't see the item in my order and I don't see the preorder items available anymore on Bestbuy.com. Please let me know.
Thank you so much.
01-25-2019 11:43 AM
Same here. I preordered the game before the bonus keychain was made available. Now my order is shipping but still no keychain added to my order like it should. Some major screw-up here. What's the point of preordering early if we get issues like this?
01-25-2019 12:27 PM
01-25-2019 01:21 PM
As we've stated a few times in this thread, the keychain pre-order bonus will be added to qualifying orders before release day. As release day is Tuesday, Jan 29, there is still time for the keychain to be added and shipped as needed.
If after release day, you have not received your keychain or it's on its way to you and your order qualified for one, please let us know by posting in the Gaming Support board.
Otherwise, we thank you for your patience.
|Bill|Senior Social Media Specialist | Best Buy® Corporate|
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01-25-2019 02:53 PM
As a bit of comfort to anyone asking, as of today the preorder bonus keychain was added to my order! My order is pick-up-in-store and the keychain is already ready for me to pickup. I also received an email within the past hour that says:
Thank you for choosing Best Buy to order Kingdom of Hearts III Deluxe Edition PlayStation 4. We noticed that your order is missing the Kingdom Hearts 3 Keychain, included with your purchase. We want to make sure that you have this item, so we have added it to your order, free of charge.
There is no action needed from you. We hope you enjoy your game and we value your continued loyalty to Best Buy.
Your Best Buy Customer Care Team
So, don't fret!
01-27-2019 09:33 PM
If the keychain promotion was cancelled then it should be removed from the "Our featured offers" section on the main page of your site as it still shows today, which is the evening of 01/27. I preordered because it showed this and now see that this post said that it was discontinued. The keychain was the whole draw to Best Buy as Amazon offers the $10 credit as well, but also includes a special keyblade DLC. This shadiness is why I shy away from Best Buy. Here is what is still shown (and no it isn't cached in my cookies) on the Best Buy main landing page: