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Trusted Member
Posts: 77
Registered: ‎04-07-2015

In-store handling of limited edition games.

Hey, I went by my local Best Buy yesterday to pick up a few things and decided to swing by the games section to see if there was anything else I might want to grab and noticed something. I wanted to see if this was an issue with my local store, or something that is a widespread problem.

 

Every single limited and special edition game for every single console was absolutely destroyed using their theft prevention device. The one that is a circle with wires coming out of the top and sides. We are talking so tight it appeared that whoever installed them was trying to cut the boxes into pieces. I cant imagine anyone will buy any of them. Especially considering there were even $150+ limited edition games completely destroyed. Some boxes were just crushed, and others the device actually cut/tore through the packaging of the games.

Example Crushed Box

I mean I understand trying to prevent theft, but there seems to be a complete disconnect between the expectations from people who are buying limited edition versions of games. Someone who is going to drop an extra $50-$150 on a special version of a game expects it to be in prestine like new condition. If they are going to just absolutely destroy them, they might as well not even stock them.

 

Any games that had a completely standard size case that was limited edition was put inside of a protective clear case that did not have this issue, but all games that had a box larger than the standard size, even the most recent PS4 Valkyria game that is only double the thickness of a standard PS4 game was destroyed.

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Registered: ‎07-27-2015

Re: In-store handling of limited edition games.

Hi Halaster –

 

Welcome back to the forums and thanks for bringing this to our attention. It’s concerning to hear you witnessed so much product damage at your local store, which would understandably affect your decision to purchase a limited or collector’s edition of a game.

 

We certainly appreciate you taking the time to share your feedback with us, which I’ll be happy to record here at our Corporate Offices. That said, are you able to clarify which of our locations you observed this at?

 

Hope to hear from you soon,

Michael|Social Media Specialist | Best Buy® Corporate
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Trusted Member
Posts: 77
Registered: ‎04-07-2015

Re: In-store handling of limited edition games.

Hey there, the location is the following: 

 
655 W Herndon Ave
Clovis, CA 93612
Posts: 5,232
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Registered: ‎07-27-2015

Re: In-store handling of limited edition games.

Hey Halaster –

 

Thanks for getting back to us with the store location. If there’s anything else we can help with, now or in the future, please don’t hesitate to post again.

 

Best Wishes,

Michael|Social Media Specialist | Best Buy® Corporate
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Recognized Member
Posts: 135
Registered: ‎10-01-2014

Re: In-store handling of limited edition games.

Unless you pre-order and pick up at day one, otherwise it will have the theft prevention device tie to it and destroyed the box.  I would say most of the Bestbuy store do that and not the particular one he mentioned.  Also I want to point out the store pick up sticker when you peel it off from the plastic warp on the collector box, it makes the wrap wrinkle. 

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Trusted Member
Posts: 77
Registered: ‎04-07-2015

Re: In-store handling of limited edition games.

In store pickup is what I normally do, which is why I had not actually seen this before. I am fairly surprised that destroying boxes in the process of protecting them from theft is standard practice.

Trusted Member
Posts: 81
Registered: ‎06-13-2012

Re: In-store handling of limited edition games.

Preorders should never be in a security device unless the preorder wait period lapses. They keep it behind store pickup so there shouldn’t be a reason to secure it after the first day if it remains there. It’s only when it goes out on the sales floor that they have to secure it. The Valkyria Revolution box can actually fit in a security case since they make cases for that size (some stores prioritize different items for that case size though). There are much larger boxes though that don’t have a case for it, like Marvel vs Capcom Infinite or even Wolfenstein II, so the only option is either to secure it with the wrap device (most common) or to put it in a secure location (much rarer).

I would say most employees don’t want to damage the packaging, but there aren’t a lot of options to make it convenient. If they keep them in the back, then customers won’t know they are available and if they put them out without security, they’re a high risk for being stolen. It’s unfortunate but it’s actually like this for a lot of retailers. The best thing that can be done is to preorder to avoid as much potential damage as possible.
Trusted Member
Posts: 77
Registered: ‎04-07-2015

Re: In-store handling of limited edition games.

I am sorry, but I just do not buy this response. Best Buy is the ONLY store I have encountered and seen this problem. If absolutely every other place that sells games can secure limited edition games without cutting into the cases then so can Best Buy.

Game Stop, Walmart, Toys R Us, Target, and heck, even K-Mart in the few odd instances they carry limited games can all do it without cutting into them. Yet Best Buy, the one store that actually has a paid "Gamer's Club" membership least understands how to treat limited and collectors edition games, and how to ship them as well without damage.

I am sure its not anything malicious, its just their corporate process/policies. For both shipping and handling of limited and collectors edition games though, they need to have exceptions or training on how to properly handle them as to not damage them so badly.
Trusted Member
Posts: 81
Registered: ‎06-13-2012

Re: In-store handling of limited edition games.

I’ve seen those security wraps at Target, Wal-Mart and Best Buy while GameStop either keeps it in their back room, behind the counter, or in a high place where most can’t reach. Even then, GameStop has treated some of theirs like crap (I have a beat up 10th anniversary Bioshock CE to prove that). I think you’re just making this claim based on an assumption. Just out of curiosity, how did those stores you mentioned secure the games?
Trusted Member
Posts: 77
Registered: ‎04-07-2015

Re: In-store handling of limited edition games.

I am definitely not saying no other locations ever damage game boxes, and I do agree with you that Gamestop can definitely treat games bad also. I am saying that my Best Buy is the ONLY store I have encountered and seen the problem where it is not just a one off but they literally destroy everything. To the extent that it almost seems like they were trained to do it so people would have an extra reason not to steal things. I could not find a single limited edition or larger box game that was not essentially destroyed as far as it would be concerned for a collector's edition. There is no assumption being made here, I am just reporting what I have personally encountered.

Most stores around me either keep the games behind the counter like you mentioned, or behind glass cases you have to ask them to unlock. Otherwise they put them in these large clear boxes that they open for you and take the game out. Even my local Walmart locations keeps all the games behind glass doors they have to unlock, and not destroyed with security wraps that cut into and crush the boxes.

This was certainly a post resurrection, haha. Have not been to the local Best Buy in nearly half a year now, so not sure if they are still doing this.