Insignia Connect

[beechan]

I returned the recalled Insignia Airflyer model on June through UPS. The Gift card voucher never arrive.

I called the BestBuy centre:800-566-7498 and provided the representative with the tracking number of UPS (and also my email address) on October.

It has been another month and the gift card does not arrive and there is no update on the status.

What should I do next?

[beechan]

When BestBuy sent out recall email, it promised to send back gift card within 3-6weeks.

Now it is 3-6monthes.........and may be longer.

Best Buy cannot keep its promise?

If something went wrong during the process, should someone update the customers to see what extra information is needed to complete the process?

[Graham-BBY Social Media Specialist]

Hello and thanks for reaching out on our Forums, beechan!

Getting the refund for your airfryer should be easy and we understand you frustration with this. I have sent you a follow-up to the private message you started with us. 

I look forward to hearing from you.

Kindly,

[beechan]

Hi Graham, thank you for your reply.
But I see you don't have my information (UPS tracking number, recall registration confirmation number........), how can you follow up??

[Graham-BBY Social Media Specialist · Accepted solution]

Hello, beechan!

I sent you a private message requesting this information as well. Could you send me a private message with the following information? You can do this by clicking the blue "Private Message" button in my signature.

• Full Name
• Phone Number
• Email Address
• Physical Mailing Address
• Recall Confirmation number if available

I look forward to hearing from you.

Kindly,

[beechan]

I received the BESTBUY gift card today.

Thank you for Graham-BBY's follow up . 

[Graham-BBY Social Media Specialist]

Hello, beechan! Glad we were able to assist you receiving your card!

Kindly,