10-20-2018 12:23 AM
I've tried over and over to add my new freezer using the iOS app (on two sepate devices - iPhone, iPad).
I go through all of the steps, it says it is succesful, I press continue... and the device I just added disappears off the list a half second later, never to return again.
Logged-in with my account in latest version of connect app from app store.
Wifi router, non-encrypted 2.4GHz SSID.
Have removed and re-installed the app several times.
iPhone is running the IOS released the week of Oct 15; iPad has not yet been updated.
What's the deal?
10-22-2018 11:00 AM
Good morning, RonKozsan,
Welcome to our community. Since you've already tried some basic problem-solving steps, I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot these issues in real-time.
Thank you for writing to us.