Insignia Connect

[RonKozsan]

I've tried over and over to add my new freezer using the iOS app (on two sepate devices - iPhone, iPad).

I go through all of the steps, it says it is succesful, I press continue...  and the device I just added disappears off the list a half second later, never to return again.

Logged-in with my account in latest version of connect app from app store.

Wifi router, non-encrypted 2.4GHz SSID.

Have removed and re-installed the app several times.

iPhone is running the IOS released the week of Oct 15;  iPad has not yet been updated.

What's the deal?

[Sam-BBY Retired: Social Media Specialist]

Good morning, RonKozsan,

Welcome to our community. Since you've already tried some basic problem-solving steps, I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot these issues in real-time.

Thank you for writing to us.