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Posts: 1
Registered: ‎10-19-2018

iOS App will not save recently added devices

I've tried over and over to add my new freezer using the iOS app (on two sepate devices - iPhone, iPad).

I go through all of the steps, it says it is succesful, I press continue...  and the device I just added disappears off the list a half second later, never to return again.


Logged-in with my account in latest version of connect app from app store.

Wifi router, non-encrypted 2.4GHz SSID.

Have removed and re-installed the app several times.


iPhone is running the IOS released the week of Oct 15;  iPad has not yet been updated.


What's the deal?

Posts: 2,320
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Solutions: 134
Registered: ‎08-08-2017

Re: iOS App will not save recently added devices

Good morning, RonKozsan,


Welcome to our community. Since you've already tried some basic problem-solving steps, I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot these issues in real-time.


Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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