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fjay2000
Posts: 8
Registered: ‎06-24-2018

iOS 11.4 log in problem

‎08-18-2018 11:27 AM

Similar to the June 2018 issue: this time app keeps asking me to log in over and over when it tries to update the Devise List. Currently an issue on my iPhone only but not iPad Air. I am in Canada.
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Mariah-BBY
Posts: 7,326
Topics: 161
Kudos: 253
Solutions: 326
Registered: ‎11-30-2015

Re: iOS 11.4 log in problem

‎08-20-2018 10:48 AM

Hello fjay2000,

 

Thank you so much for posting to our community. I’m sorry to hear that you’re having some issues logging into your CONNECT application, and your device list. I’d be happy to see how I can point you in the correct direction.

 

Can you please share what iOS version your iPhone is operating on? Is it the same as your iPad? That may be the root of the issue. Which smart enabled product do you have? I’d be happy to see what suggestions we can offer to for troubleshooting at this time. Please note you may need to call our support teams at 1-877-467-4289 for advanced troubleshooting. I look forward to you reply!

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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fjay2000
Posts: 8
Registered: ‎06-24-2018

Re: iOS 11.4 log in problem

‎08-25-2018 10:05 PM

John P. Insignia Products. got the issue fixed.
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