08-18-2018 11:27 AM
08-20-2018 10:48 AM
Thank you so much for posting to our community. I’m sorry to hear that you’re having some issues logging into your CONNECT application, and your device list. I’d be happy to see how I can point you in the correct direction.
Can you please share what iOS version your iPhone is operating on? Is it the same as your iPad? That may be the root of the issue. Which smart enabled product do you have? I’d be happy to see what suggestions we can offer to for troubleshooting at this time. Please note you may need to call our support teams at 1-877-467-4289 for advanced troubleshooting. I look forward to you reply!