Add Product

Search Results:

Reply
New Member
Posts: 1
Registered: ‎12-09-2018

alexa finds device but wont turn it on

Our Alexa will find our two Insignia plugs, It did work before but now it will not turn either one of them on. We can turn them on through the Insinia app. We do have the "skill" enabled on the Alexa app. Any help would be appreciated

Posts: 1,502
Topics: 26
Kudos: 241
Blog Posts: 15
Solutions: 60
Registered: ‎08-08-2017

Re: alexa finds device but wont turn it on

Hello hunter18,

 

Welcome to the forum, and thanks for taking the time to reach out to us.   If you're still able to locate and control your Insignia smart plugs through the Insignia Connect app, this may be an issue with the connection between Alexa and Insignia.  Have you tried to un-link and re-link your Insignia account with your Alexa app?  This may require logging out and back in to your account, or removing and re-adding your devices.

 

Hope to hear from you soon,

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎12-29-2018

Re: alexa finds device but wont turn it on

I had the same problem. Factory resetting the device did not help. Disabling & Re-Enabling Insignia Skill in Alexa did the trick.

Posts: 1,502
Topics: 26
Kudos: 241
Blog Posts: 15
Solutions: 60
Registered: ‎08-08-2017

Re: alexa finds device but wont turn it on

Hi there, CongerMariaTom,

 

Welcome to our community, and thank you for sharing this workaround with your Insignia Smart Plugs.  I'm hopeful your contributions will prove useful to many of our community members moving forward.

 

I hope you have a great day and a happy, healthy New Year!

Sam|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!