11-09-2018 06:08 PM
11-11-2018 11:41 AM
Hi there, Merf,
Welcome to the forum! I'm glad to hear you're liking your new Insignia Wi-Fi Camera, although I can understand your frustrations with having certain features work intermittently. I'd like to recommend a few troubleshooting steps if you haven't tried them already.
Sometimes a factory reset can fix things like this. You can perform a factory reset on the camera by opening the cover of the SD card slot and reset hole on the back of your camera, and then using a paper clip to press and hold the RESET button for 5 seconds. You may also want to try removing and re-downloading the Insignia mobile app onto your device.
If you continue to experience further issues, you are welcome to bring your camera to your local Best Buy store so our Geek Squad Agents can determine if you're eligible for any other options under your Insignia warranty.
I hope this helps and that you have a lovely weekend.
11-11-2018 01:40 PM