Insignia Connect

[Nehi4d4]

I have owned this freezer for a couple of months now, at least once a week it switch is itself automatically without anyone being around or anyone touching it from freezer to fridge mode. This is extremely unreliable since I am usually not around when I notice it from the app.
If the app had control to switch modes this would not be an issue, but since the app only gives control of the temp, I can only set it to a nice warm 35 degrees for all of my soon to be unfrozen food.

[Karina-BBY Retired: Senior Social Media Specialist]

Hi, Nehi4d4, 

Welcome to Best Buy’s online community. I recently left my gas oven on as I was leaving my home for work, and I didn’t realize it until it was too late to turn back. Luckily, my husband was in the area and could stop by and turn it off. During the whole time, I keep thinking to myself, if I had an application to turn it off this situation could be less stressful.  While I glad that you have an freezer that can help you switch between different modes, I am sorry to learn you recently experience some issues with it.

I'd suggest having him factory reset the freezer by pressing and holding the LOCK button for 3 seconds to unlock the control panel, then press LOCK and "+" simultaneously for 3 seconds to reset the freezer.  he should also remove the device from his device list, and then delete and re-install the Insignia CONNECT app on his phone to re-pair the device. 

Let us know if this helps
 

[MilesSmith]

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@Karina-BBY wrote:

Hi, Nehi4d4, 

Welcome to Best Buy’s online community. I recently left my gas oven on as I was leaving my home for work, and I didn’t realize it until it was too late to turn back. Luckily, my husband was in the area and could stop by and turn it off. During the whole time, I keep thinking to myself, if I had an application to turn it off this situation could be less stressful.  While I glad that you have an freezer that can help you switch between different modes, I am sorry to learn you recently experience some issues with it.

I'd suggest having him factory reset the freezer by pressing and holding the LOCK button for 3 seconds to unlock the control panel, then press LOCK and "+" simultaneously for 3 seconds to reset the freezer.  he should also remove the device from his device list, and then delete and re-install the Insignia CONNECT app on his phone to re-pair the device. 

Let us know if this helps
 

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Thank you so much for this. I was into this issue and tired to tinker around to check if its possible but couldnt get it done. Now that i have seen the way you did it, thanks guys
with
regards

[Dakota1204]

Can I ask why you suggest deleting and re-adding the app? One can't control the switch between fridge/freezer mode from within it so it doesn't seem like it would be part of the issue.

[John-BBY Social Media Specialist]

Dakota1204,

Welcome to our community.

As a matter of practice, we recommend basic troubleshooting steps. For Connected products, this may include the recommendation to delete and reinstall the app to ensure the latest version is being used.

For more in depth troubleshooting, we recommend contacting Insignia Support directly at (877) 467-4289.

I hope this helps. Thank you for writing to us.