Insignia Connect

[manoushka]

I have been unable to connect the smart plug through the app. At all.

I followed all the steps but once the phone is connected to the smart plug through the wifi, I go back on the app and nothing. It goes back to the "add a new device" page.

I reset it a few time, my router has 2.4Ghz and dual bandwidth.

Is there anything to do ? Or should I cut my losses and return them ??

[John-BBY Social Media Specialist]

Hello manoushka,

Welcome to Community@Insignia!

I would recommend trying the troubleshooting steps in our article, Solution for iOS11.3 users who are having issues setting up Insignia Smart Plug NS-SP1X7.

If you have questions afterward, please be sure to let me know.

Regards,

John

Insignia Support

[paintblr]

I too am having issues. I have the latest version of the insiginia control app and I am following the instructions on the IOS11.3 issue thread. Nothing is working as expected.

[mmednick1]

I am having the same problem. If you are in lte try opening it while on WiFi. But once you close the app you have to log in under WiFi again

[mmednick1]

It’s not a trouble shooting thing.....the app needs to be updated correctly so the app works correctly

[paintblr]

I actually got past this by calling and speaking with support. They had me sign out of the app and then sign back in and then create a new room. After that following the directions worked and it is working again. They need to update the solution for iOS 11.3 users.

[mmednick1]

Did you try to close the app and re open it to see if it still works? That’s the problem I’m having. When I re open the app everything is gone.

[paintblr]

Close app .. open app and still there and working

[mmednick1]

Ok. Thanks. I will call to see if they can help me.

[Emir-INSG]

Hi, try this solution out: Solution for iOS Users: Can't See My Devices in th...