10-22-2019 08:09 PM
Hi Insignia Team,
Let me start by saying that I know everything is shutting down November 6. I'm using them in HomeKit, so I'm hoping they can survive for a while. Normally, I would just let it go but I have a notification saying that there is a update for 7 of my devices in my HomeKit App (which is frustrating).
I have a bunch of switches (NS-CH1XIS8) and plugs (NS-SP1XM8) with various versions of firmware on them. A lot of them are PT3.5.3 but a few are Switch3.5.5 or Plug3.5.5a. I'd like to get them all updated before everything is shut down forever. I called in and was told "these devices are EOL and we don't support them, you are stuck forever, sorry".
Here is my ask:
1) Can we find a way to push the firmware to these devices?
2) If not, can we find a way to get HomeKit to not think/know that there is an update for any of them?
I'm sure I'm not the only person having this issue, and hopefully this can be one last help for all of us.
As an FYI, these devices have been plugged in and powered for months. I can control all of them (for now) via the Connect App and am logged in.
Can anyone help?
Solved! Go to Solution.
10-22-2019 09:24 PM
I really hope that by an insignia are reviewing this. Your post is excellent. I echo your sentiments. I have a large investment of about 30 smart switches and smart plugs with me metering, that I use on my HomeKit network for two different houses. I to now get a notice that each of my switches needs to be updated but the insignia app does not give me an opportunity to do any updates.
this was a very promising product line for me personally and for my company. I manage over 50 apartment buildings and on over 20 homes that I wanted to put this technology in for rentals.
I very much hope they at least allow a final update.
10-22-2019 09:24 PM
I'm having this issue too, starting tonight. My Mac was the first one to get its Home app icon badged, and after a reboot my phone’s Home app sees that there’s an update available, but the Insignia app does not offer to update the switch. I only have one Insignia wall switch, so I’ll probably just replace it, but it would be nice to not have my Home app icon badged.
10-24-2019 01:37 PM
Thank you so much for your query regarding your Insignia CONNECT controlled devices. We’d be unable to say for certain one, or another. However, we can point you in the correct direction to chat more about your concerns. We’d highly recommend giving our advanced support teams at (877) 467-4289 a call. They’d be positioned to chat about what’s possible!
10-24-2019 03:43 PM
Since 23Oct2019 my Home app is advising me that all 8 of my Insignia NS-CF1XIS8 light switches have an update waiting for them and to use the Insignia app to update them. However, when I open the Insignia app, no update is available or offered. Home does not allow me to close, cancel, or clear this message.
Just in case the screenshot hyperlinked to ‘is advising me’ can't be seen, the message in the Home app states "UPDATE AVAILABLE An update is available for 8 accessories. You can install this update in the 'Insignia' app.”
The Insignia apps shows 7 of my 8 light switches are running PT3.5.3 and 1 of 8 is running SWITCH3.5.5a but the Insignia app is not offering to update any of their firmware to match to the one light switch running SWITCH3.5.5a, or to update all 8 light switches to an even newer version. Further my Insignia devices are taking longer than usual to update their status via HomeKit (i.e. their on/off) and Home tends to initially report the Insignia devices as offline for more than 20 seconds. Even though Home eventually reports they are online, the delay is so long that using Home for timely operation of the switches is not possible.
The now-discontinued NS-CF1XIS8 Wi-Fi Smart In-Wall Light Switch is an Apple HomeKit-compatible device. I have 8 of these. I use both the Insignia app (on my iPhone) and the Home app (on several iOS/iPadOS/macOS/tvOS devices) to operate and manage the switches - typically the Home app (typically on an iPhone) to operate them (on/off), and the Insignia app (iPhone-only) to setup the switches, update their firmware, and view firmware version, serial number, or Wi-Fi signal strength details. I am aware the Insignia app will stop working after Nov 6 (per this notice in the Insignia iOS app), and that the Home app can still be used (per this FAQ answer to the question "Will my in-wall switch NS-CH1XIS8 continue to function after the app is discontinued and wifi connectivity stops working?”).
I invested a lot in Insignia light switches and discontinued or not, I must be able to use them with the Home app for years to come. Thank you.
10-24-2019 04:35 PM
So let me be candid. That answer isn't great. I did call support and they said "Not supported, you are stuck with what you have." So in short, your response to call isnt going to work. I will call again, but let's try this differently.
Who at Insignia would know what happened that pushed this notification to all of us in Homekit? Something changed, and someone on yalls end can help. The question is who, and when, not if. Can you find someone on the product team to help us here? This will be one if the last posts for these products, let's let this thread have happy ending.
if I need to get on a conference call or email or DM chat, that's fine, but let's help all of us not have a bad impression with these product we enjoyed up until a week ago . Please help us directly or get us connected with someone that can.
10-24-2019 04:39 PM
10-25-2019 10:41 AM
I understand that my response to your request isn’t ideal; however, it is our official answer on this matter. As shared with our community in our floated post here the changes within the Insignia CONNECT application will greatly impact products that are co-dependent to the mobile application. Please note upon following the link the in floated post it specifically calls out WiFi Smart Plugs, WiFi In-Wall Switches, WiFi Camera and WiFi Freezer as impacted Insignia products. Insignia’s CONNECT Product Validation Site can be located here.
Moving forward, we’d be unable to confirm what kind of further assistance will be extended on the above listed products here on our community. Continuing to partner with our teams at (877) 467-4289 would be best as they’d have the most up-to-date information available to them to chat about what is possible. Again, we certainly can relate to the fact these products have become an integral part of your SMART home set-ups, and discovering that they’ll be no longer usable would be a touch frustrating. I encourage each of you to check out the validation options at the site linked above to verify if you’re eligible for a Best Buy gift card for your impacted Insignia devices.
10-25-2019 11:11 AM