07-12-2018 06:05 AM
07-17-2018 11:25 AM
Welcome to our Community@Insignia! Thank you so much for taking the time out of your day to post to us. Being able to know how cool exactly is your freezer is certainly an advantage. I’d be happy to see how we might be able to help you with your questions.
Upon pairing your new freezer with the CONNECT App did you double check that you’re only logged into your Best Buy account only on that device? Sometimes being logged on multiple devices can spark some issues. It’s disappointing to learn that you experienced such a difficult time pairing your device. Please know this isn’t the experience we’d want for our customers.
Have you attempted to delete your freezer as a device, and re-add it? This may fix the incorrect information that’s being noted within the Connect application. Please let me know if it doesn’t, and I’d be to see what other additional troubleshooting suggestions may be applicable at this time.