09-23-2019 11:36 AM
Thanks for signing up for an account here with us. I appreciate you getting in touch with us about this. I know that waiting on something like this isn't fun.
When you say you called customer care, did you call Insignia Customer Support directly at (877) 467-4289? That's the best number to reach out to if you haven't yet.
Please also be sure to double check any Spam or Promotions folders you may have in your email, as the e-gift cards may have been routed there.
Please let me know if you have any other questions.
10-04-2019 11:52 AM
Good Morning, sobinjp,
Thank you for reaching to us to share that you’re still dealing with this issue. Again, partnering with our teams at (877) 467-4289 would be the best option available. Where they able to provide you an estimate of when you could expect this matter to be brought to a disposition?