11-12-2018 11:29 PM
11-16-2018 12:08 PM
Thanks for reaching out to us here on the forum. I'd recommend first removing the product from your device list within the Insignia Connect app, and then deleting the app from your device. Then, try to re-download the app from the App Store, and log in as usual before re-adding the fridge to your device list again. You may also want to try restarting your phone to see if that helps.
If none of these steps seem to do the trick, I'd recommend contacting Insignia Support at (877) 467-4289 to help troubleshoot these issues in real-time.
11-29-2018 03:54 PM
I have tried 2 different freezers (first one returned for a different reason), and have reinstalled the app, and deleted and connected the current freezer to the app multiple times (even resetting the wifi on the freezer itself) ... and yet every time I set it up, it shows up underneath "Switches & Plugs" on the Insignia Connect app.
Now, this could be merely cosmetic, and wouldn't matter so much ... however, when I click on the device, although it seems to display the accurate temperature, it always says it's in "Fridge" mode, says the temperature is "Rising to 35", and the temperature scale shows from 35 to 46 Farenheit. Luckily, this seems to be inaccurate information, because on the freezer panel itself, it shows it is in Freezer mode, and the temperature remains set at 0 deg.
So, how do I get the Connect app to recognize my device as a freezer ... and why is some of this information incorrect? Or is this just a bug with the app itself?
This is Connect app ver 3.14.0 on iOS 12.1
11-29-2018 04:16 PM
I have exactly the same issue with the Insignia Connect App (v3.14.0) on my iphone 8plus on iOS 12.1.
Tried your suggestion to removing product, re-installing app, etc...without success.
When looking in the phone diagnostic seems to be an application crash happening when i select my Freezer device in the app (I copy/paste start of the stack file here, i have complete file if needed):
app_name":"InsigniaConnect","timestamp":"2018-11-29 17:03:01.33 -0500","app_version":"3.14.0","slice_uuid":"8e811f94-071b-335e-9899-98205c002532","adam_id":1148212776,"build_version":"201810251544","bundleID":"com.bestbuy.insigniaconnect","share_with_app_devs":false,"is_first_party":false,"bug_type":"109","os_version":"iPhone OS 12.1 (16B92)","incident_id":"B14A73B2-F9F8-4E63-821D-E1E6F66C0AF5","name":"InsigniaConnect"}
Incident Identifier: B14A73B2-F9F8-4E63-821D-E1E6F66C0AF5
CrashReporter Key: b1838c78e978236ffeb8864553537d107e1909ee
Hardware Model: iPhone10,5
Process: InsigniaConnect 
Version: 201810251544 (3.14.0)
Code Type: ARM-64 (Native)
Parent Process: launchd 
Coalition: com.bestbuy.insigniaconnect 
Date/Time: 2018-11-29 17:03:01.1206 -0500
Launch Time: 2018-11-29 17:01:54.1552 -0500
OS Version: iPhone OS 12.1 (16B92)
Baseband Version: 2.01.07
Report Version: 104
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000001, 0x000000010475fffc
Triggered by Thread: 0
Thread 0 name: Dispatch queue: com.apple.main-thread
Thread 0 Crashed:
0 InsigniaConnect 0x000000010475fffc 0x104540000 + 2228220
1 InsigniaConnect 0x0000000104760d3c 0x104540000 + 2231612
2 InsigniaConnect 0x0000000104761e24 0x104540000 + 2235940
3 UIKitCore 0x00000001b82d38ec 0x1b7fad000 + 3303660
4 UIKitCore 0x00000001b82d3fd0 0x1b7fad000 + 3305424
5 UIKitCore 0x00000001b8226ed8 0x1b7fad000 + 2596568
6 UIKitCore 0x00000001b823b8e8 0x1b7fad000 + 2681064
7 UIKitCore 0x00000001b823cdbc 0x1b7fad000 + 2686396
8 UIKitCore 0x00000001b821efac 0x1b7fad000 + 2564012
9 UIKitCore 0x00000001b8d3aea4 0x1b7fad000 + 14212772
10 QuartzCore 0x000000018fc86c70 0x18fb47000 + 1309808
11 QuartzCore 0x000000018fc8bc00 0x18fb47000 + 1330176
12 QuartzCore 0x000000018fbea718 0x18fb47000 + 669464
13 QuartzCore 0x000000018fc1904c 0x18fb47000 + 860236
14 UIKitCore 0x00000001b88be01c 0x1b7fad000 + 9506844
15 CoreFoundation 0x000000018b6237a8 0x18b578000 + 702376
16 CoreFoundation 0x000000018b61e43c 0x18b578000 + 681020
17 CoreFoundation 0x000000018b61e9dc 0x18b578000 + 682460
18 CoreFoundation 0x000000018b61e1cc 0x18b578000 + 680396
19 GraphicsServices 0x000000018d895584 0x18d88a000 + 46468
20 UIKitCore 0x00000001b8895054 0x1b7fad000 + 9338964
21 InsigniaConnect 0x000000010455b2a8 0x104540000 + 111272
22 libdyld.dylib 0x000000018b0debb4 0x18b0de000 + 2996
11-29-2018 01:50 AM
Hey, I had a similar experience with the app crashing when trying to bring up details for my freezer ... on 2 different phones. I can say, that after about 4 or 5 tries ... my Insignia Connect app finally was able to display the freezer details without crashing. However, as I mentioned in my other thread ... the "mode" says "fridge" even though the freezer is in freezer mode, and the temperature adjustment scale is wrong. If you are able to just try accessing the freezer details a bunch of times, it might stop crashing for you too. I didn't really do anything other than keep relaunching the app (no phone restarts or anything). However, if you do get it to stop crashing, I'll be curious if the details are partially incorrect like mine. Does your also show under the category for Switches & Plugs?
11-30-2018 08:55 AM
I followed your advice and after 10 times it then started to work! Now it simply never crashes again.
Then i have the same issues as you now: The freezer shows in the Switches and Plugs, the mode says Fridge and the temperature range says "Rising to 5" with a range of 2-8 even though my current temp shows -18 celcius (in canada, this is 0 F)...
Not much use for this app then...appart than knowing current temp and whether the door is open or not...
12-01-2018 03:04 PM
Thank you for reaching out to us about your Insignia Freezers and for joining in on the discussion. I would encourage you to contact Insignia Support at (877) 467-4289 to help troubleshoot this in real time.
We appreciate you taking the time to join our community.
12-04-2018 10:56 AM
Apparently these topics got merged. @Benny832, I'm sorry if you are still having trouble with the app crashing. I don't have much more advice for that, other than it did eventually stop crashing for me, and apparently JoeFromCanada as well. Note that it does take several retries before the app seems to "stabilize". Since mine's not crashing anymore, I'm not sure I can be of any more help there.
@JoeFromCanada, I'm currently talking with Insignia support regarding the incorrect information displaying in the app. So far, they are still gathering information from me ... but I'm hopeful that they will be able to figure out the problem. I have my suspicion that it will require a tweak to the Freezer firmware or app (or both) in order to fix this. I can post their resolution ... if they come up with something.