Insignia Connect

[Sam-BBY Retired: Social Media Specialist]

Hey airwavenow,

Thanks for the update!  I'm glad our support teams were able to get the ball rolling here, and I'm optimistic they will be able to get you a resolution as soon as possible.

Please let us know if you have any further questions down the line, and we'll be happy to help however we can.

Best wishes,

[blakthorne]

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@'z wrote:

Hello janarandolph and all,

Since you have tried the recommended troubleshooting without success, my recommendation is to contact Insignia Support at 877-467-4289 for assistance troubleshooting your device in real time.

I hope this helps. Thank you for writing to us.

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Insigina support says I should wait a week and call back or return the product to the store.  Is this considered good tech support?

[janarandolph]

That is what they told me to. They said the engineers are aware and are working on it now

[mjoy26]

I received this follow-up from Insignia today:

“Thank you for getting back to me and for the information provided.

As I mentioned on the previous e-mail, this is an ongoing situation with Google Assistant Speakers. We have received information that a new update is being configured and it will take care of such glitches. It will be launched within the next 48 hours and installed automatically by your speaker.”

Here’s to hoping!

[airwavenow]

I think the firmware update was applied! My Insignia speaker now works, I just set the alarm!!

I will continue to monitor it and update this forum.

[John-BBY Social Media Specialist]

Hello airwavenow,

Thank you for the update.

As you've discovered, a new firmware release was made available for your product. Should you have additional concerns -- perish the thought! -- please do not hesitate to let us know.

Thank you for writing to us.