12-10-2018 01:41 PM
Thanks for the update! I'm glad our support teams were able to get the ball rolling here, and I'm optimistic they will be able to get you a resolution as soon as possible.
Please let us know if you have any further questions down the line, and we'll be happy to help however we can.
12-10-2018 04:41 PM
Hello janarandolph and all,
Since you have tried the recommended troubleshooting without success, my recommendation is to contact Insignia Support at 877-467-4289 for assistance troubleshooting your device in real time.
I hope this helps. Thank you for writing to us.
Insigina support says I should wait a week and call back or return the product to the store. Is this considered good tech support?
12-12-2018 06:35 PM
12-14-2018 08:24 AM
Thank you for the update.
As you've discovered, a new firmware release was made available for your product. Should you have additional concerns -- perish the thought! -- please do not hesitate to let us know.
Thank you for writing to us.