12-02-2018 11:22 PM
12-05-2018 03:34 PM
Hello, brjacobs –
Welcome to our community! Thank you for posting to us regarding your Insignia Voice Speaker. I’m sorry to hear that you’re having some issues getting your alarm set on it. I understand that’s kind of a big issue if an alarm doesn’t go off as expected.
Can you please double check that your applications are up-to-date? Also, can you please try to reset your speaker? You’re able to do so by holding the microphone button for 12 seconds. Have you checked out the troubleshooting here? Please let us know if those suggestions are still not working for you and we’d be happy to see how we might be able to provide some further advice.
12-06-2018 08:47 AM
Hello janarandolph and all,
Since you have tried the recommended troubleshooting without success, my recommendation is to contact Insignia Support at 877-467-4289 for assistance troubleshooting your device in real time.
I hope this helps. Thank you for writing to us.
12-08-2018 02:40 PM
Welcome to the forum. If you have tried the steps above provided by Mariah-BBY to no avail, I'd recommend contacting Insignia Support at (877) 467-4289 for further assistance with in-the-moment troubleshooting.
12-09-2018 10:21 PM
12-10-2018 08:44 AM
Good morning, Mattspfld,
Welcome to our community, and thank you for reaching out to us. I'm sorry to hear that power cycling and performing a factory reset on your Insignia Voice Speaker have not rectified this issue. I'd recommend contacting Insignia Support at (877) 467-4289 for assistance with real-time troubleshooting, or visiting your local Best Buy store to discuss your Insignia warranty with a Geek Squad Agent.
12-10-2018 01:27 PM
Thank you, I have contacted support, submitted the mac ID of my speaker and Support said that they are working on a "Firmware" update but at this time do not have an ETA.