10-28-2018 11:43 AM
10-28-2018 09:24 PM
10-29-2018 10:31 AM
I'm having the same problem setting up an Insignia NS-CSPGASP using my Samsung Galaxy S6 phone. I already have one NS-CSPGASP plus a NS-CSPGASP2, but I can't add a third one. I get exactly the same message as you. I thought it was a defective speaker so I bought another one at Best Buy and had the exact same problem.
When you visit the Hekp Center you are taken to Google's tech support. When they find out it's an Insignia product and not a Google speaker, they tell you they don't support it and direct you back to Best Buy tech support. This forum is the only Best Buy tech support I can find and it's not much help at all.
10-31-2018 12:45 PM
Is there a fix for this yet? Or should I keep on returning the speakers to Best Buy and picking up a replacement? I'm currently on my third speaker, will one work eventually or is it a software problem with my google home app/setup?
10-31-2018 01:20 PM
I advise you to return it and not buy anymore.That's what I did.
Who knows how long it will take Insignia engineers will come up with a resolution. I predict NEVER.
10-31-2018 02:20 PM
I have the same problem and it seems like its fairly widespread. Hopefully one of the electronics blogs hears about the issue and shames Best Buy into coming up with a fix.
10-31-2018 05:32 PM
Add me to the list 1 installed and one had athentification isssues
10-31-2018 10:36 PM
I also have this issue. It appears that there is a limitation of 2 insignia devices. Attempting to add a third fails. Which makes a purchase of more than 2 worthless at this time.
I purchased 4, for each room in my house, and will return 2 shortly if no resolution is in sight.
10-31-2018 11:05 PM
11-03-2018 12:20 PM
I have 4 speakers on one network and did not experience these issues