Add Product

Search Results:

Reply
New Member
Posts: 2
Registered: ‎11-12-2022

Insignia Fire TV 43" blank screen?

Our 43" Insignia Fire TV suddenly went blank when we were watching it. We called Amazon and Insignia and were told that it was probably faulty hardware. How would we go about checking in to that?

 

The model number we have is NS-43DF710NA21, manufactured July 2020

 

Since it's only about 2.5 years old, we're a little discouraged to be having this problem already.

 

Thanks! Mary

Posts: 91
Topics: 1
Kudos: 13
Solutions: 6
Registered: ‎12-07-2021

Re: Insignia Fire TV 43" blank screen?

Hi, Mary,

 

Welcome to our Forums! We appreciate you taking the time to reach out to us here. I know it's disappointing when your TV no longer works. I would be happy to assist where I can with this. Can you tell me what trouble shooting steps, if any, you may have taken already? 

 

Sincerely,

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎11-12-2022

Re: Insignia Fire TV 43" blank screen?

We've done any and all things suggested by Amazon (including changing batteries in the remote) and suggested by Insignia. They were the ones who said we had a hardware issue. m.

Posts: 91
Topics: 1
Kudos: 13
Solutions: 6
Registered: ‎12-07-2021

Re: Insignia Fire TV 43" blank screen?

Hi, Mary,

 

I understand. If the manufacturer suggested a hardware issue, that is most likely the case. If the TV will not show a picture when nothing else is plugged into it, that pretty much confirms the hardware issue. However, if you want solid proof, you are free to make an appointment with Geek Squad for them to look at your TV. I can make that appointment for you if you'd like. Just hit the Private message button near my signature and provide your name, phone number, and email to get started with that process.

 

You can also create your own appointment here

 

Please let me know if I can be of further assistance.

 

Sincerely,

 

Meghan|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!