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New Member
Posts: 4
Registered: ‎10-24-2018
Accepted Solution

Insignia Connect App Session Expired Endless Loop

I am attempting to login to the Insignia Connect App and all that I get is an endless loop of Session Expired.

 

Your help is greatly appreciated.

New Member
Posts: 2
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

I have the same problem. At one point it let me through using my google account and then insisted I reset my password again and put me back into the same "session expired" loop, without actually logging in via google.

 

I turned on all the apps permissions, cleared the data, reinstalled, to no avail. Ridiculous. It has to be something hinky with their server or website. The last time I recall an app misbehaving this badly the server had been compromised.

 

The app has been buggy since I installed it and every one of the 7 wall light switches and 5 smart plugs I've installed have had to be factory reset at least once and some repeatedly, like once every week or two.

New Member
Posts: 2
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

I can't login! I having the exact same problem!

New Member
Posts: 2
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

Same exact issue for 3 days now AND half of my house is connected and run thru Insignia.  Please advise...as I may have to go out and replace All of my plugs with Hue bulbs...please assist.

New Member
Posts: 2
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

I'm so feed up with this garbage! I tried the GE smart switches. I bought 2 used on Amazon and both do not work! Until today I would say that insigna  are good and they work!

New Member
Posts: 2
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

My Insignia have been awesome for 6 months...Zero issues till 3 days ago..  Its the Connect part...the switches are awesome.

New Member
Posts: 4
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

I am experiencing the same issue.  I even created a new account and attempted to log in with the new account and got the same "SESSION EXPIRED" message. I tried chatting with Geek Squad and they were unwilling to help because I didnt have it installed.  These are normal products that you buy and plug into an outlet....what is there to possibly install?  This is so frustrating. I do have my plugs connected to my GOOGLE home and they still work. Im afraid to unlink it for fear that they will become totally useless. I'm at witts end!!!!

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New Member
Posts: 4
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

Im on hold with Insignia now hoping to get an answer...will post what I find out as this seems to be affecting us all! Stay tuned!
New Member
Posts: 4
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

I got thru and they are checking with the department who handles the app and the servers that it connects with. Stay tuned!!!!
New Member
Posts: 4
Registered: ‎03-09-2019

Re: Insignia Connect App Session Expired Endless Loop

Alright so I just got off the phone with Insignia and THERE IS A KNOW ISSUE with the app itself and I was told that programmers ARE AWARE and are working on it. Projected resolution time is with 72 hours. The rep told me the best that anyone can do is to periodically try to log in. If you want an update, the number that I called is (877)467-4289 and they are available daily from 8 AM to 9pm (CENTRAL TIME). Hope this helps everyone but again....it IS a know issue that they are working on.