12-01-2022 02:58 PM
I bought an Insignia 24" FireTV this last week. I set it up and needed to load my primary app - DirectTV Streaming. I found the app, downloaded it, and installed it. The installation just sat there and the icon just spun.
I tried again, downloading and installing. The icon continued to spin, but a box appeared in the lower right-hand corner saying the app was ready to launch. I was not fast enough to hit the launch key (the box disappeared in about 10 - 15 seconds). So I tried again, downloading, and installing, but this time I hit the launch key.
The results are a blank screen for a couple of minutes followed by some ads. I repeated this a couple of times, but it was the same each time.
How do I get the DirectTV Streaming app to launch?
12-01-2022 04:42 PM - edited 12-01-2022 04:43 PM
Hey there, solutionbuilder,
Thank you so much for reaching out and joining us here on our community forum. Although, I can understand how discouraging it may be to have your streaming app not working correctly. I would also try to update the TV’s software if that has not already been done.
If you’d like, you can setup an appointment for our Geek Squad to take a look and try to get that running. You can do so here. I can also set that up for you. If so, use the below “PrivateMessage” button to send your full name, phone number, and email.