Insignia Connect

[dochereford]

I expect to be compensated.  The URL doesn't work.  the phone number has been disconnected.

I called customer service, and they didn't know what I was talking about.

Best Buy is not looking very good to me right now.

doc {removed per forum guidelines}

[KyleR-BBY Senior Social Media Specialist]

Hello, Doc,

Thanks for reaching out to us about this and for joining our community. I'm sure taking those cameras out of storage to find them not working was a disappointment. 

As noted here, those cameras are no longer supported. We did have a program to help out customers that owned those products, but that program ended months ago.

If you'd like to discuss it further, you can call Insignia support at (877) 467-4289.

Sincerely, 

[Riley_simmons]

I have four insignia smart plugs that are no longer supported. They’re basically bricked, they’re useless now. I have spent over 8 hours on the phone with Best Buy and insignia and have been told there’s nothing they can/will do for me to remedy this situation. I’m extremely frustrated.

[Jaclyn907]

I also have 3 insignia smart plugs and cannot get info on getting a refund/ gift card. Please let me know who to contact.

[Drvaway]

I moved across the country for a new job last February and was finally able to get my own place and take my things out of storage. When I went to set up my 8 Insignia Smart Plugs, upon opening the app, I got a message that said the app is no longer functional, and to call a toll-free number to receive Best Buy credit for the products I have. When I did, a message said that no compensation is available.

Please help me solve this issue. Thank you!