Insignia Connect

[JesselleEnglish]

Hello, 

Can someone please help, the app keeps crashing every 15-30 mins while viewing hulu content.

[Fey-BBY Valued Contributor]

Hi, JesselleEnglish,

Welcome to our forums! Thanks for making your first post.

I'm sorry to hear that you're having issues with your Hulu App crashing. Are you receiving any errors when this occurs? Which model of Insignia do you have?

Regards,

[kajeay]

Hi - I'm having this same problem. I have the Insignia 39" tv fire addition. Model: NS-39DF510NA19, SKU 6247247. I bought it from BestBuy last month on 4/24/19. Order # {removed per forum guidelines}. Can you advise? 

Insignia™ - 39” Class – LED - 1080p – Smart - HDTV – Fire TV Edition Model: NS-39DF510NA19 SKU: 6247247

[John-BBY Social Media Specialist]

kajeay,

Welcome to our community. 

For this issue, please try the following:

• Clear the app cache and data.
• Uninstall and reinstall the app.
• Restart your Fire TV device. Press and hold the Select and Play/Pause buttons at the same time, for 10 seconds.

For additional troubleshooting steps, please visit Fire TV Help.

I hope this helps. Thank you for writing to us.

[kajeay]

I tried the steps and the app worked well for 2 days, but the app is back to crashing after 30 seconds. In addition, when I try to use my Google ChromeCast the sound cuts in and out. This didn't happen when I used the ChromeCast on my previous TV (I'm using the same ChromeCast).