Insignia Connect

[Mhuca]

I have a number of the HomeKit in wall switches. Consistently I’m able to create an automation based on changing the power state either to on or off. The automation is trying to set a scene.

However after a couple of minutes the automation will stop working... it still says it is enabled but nothing happens.

I’ve tried the same automation with a non insignia in wall switch and it has no issues at all.

I’ve gone ahead and upgraded to the latest versions of the insignia app as well as the Apple home app. I’ve even tried creating the automation in other third party applications.

The home app is reporting the firmware version as 2.6.3

Can anyone confirm if they are having the same issue?

[Mariah-BBY Retired: Social Media Specialist]

Good Morning Mhuca,

Thanks for joining our community to get some troubleshooting with your Insignia Connect devices. I’m sorry to hear that the ones you have don’t seem to be responding to your automations as they should be. I understand that can be frustrating.

Can you please double check that you have the current version of the App installed? I’m showing in the App store that the current version should be 3.1.13. It may be best to delete the Insignia Connect App then download it again. Please let me know if updating the app doesn’t fix your automation issue.

Kindly,

Mariah

Insignia ™ Support

[Mhuca]

Hi Mariah

Thank you for responding.

Im currently running the latest version of the Insignia App.

Ive performed all the basic test to troubleshoot the issue. Including soft and hard reset if the devices.

[Mariah-BBY Retired: Social Media Specialist]

Hello Mhuca,

Can you please provide some further insight on what kind of automations you’re looking for your Insignia Wall Switches to perform? I’d be happy to double check with our engineers to ensure that they’re equipped to perform such functions.

Thanks,

Mariah

Insignia™ Support

[Mhuca]

Sorry for delay.

Im trying to create a simple automation with a wall switch and another light device.

When the wall switch is turned on i want the other device to turn on. When i turn the wall switch off i want the second device to turn off.

I have this automation working with all other non insignia devices... as it is a standard HomeKit feature.

Its not based on any schedule.

Im using the latest version of the insignia connect app.

[John-BBY Social Media Specialist]

Hello Mhuca, 

Thank you for the update. 

I have passed along the information you provided to our engineers. As soon as I have more information, I'll let you know. I'm sorry for the imposition upon your patience.

Regards,

John

Insignia Support