04-11-2018 09:27 AM
Good Morning,
Thank you so much for your patience on this matter! I’ve escalated this error to our engineers for some more insight. They’re in the process of looking into the root cause. We’d be happy to share more information of possible solutions once that information is available. We appreciate your patience in the meantime.
Respectfully,
Mariah
Insignia ™ Support
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04-11-2018 09:29 AM
Good Morning Cyndy and Arthurlaporta,
Thank you so much for your patience on this matter! I’ve escalated this error to our engineers for some more insight. They’re in the process of looking into the root cause as our typical troubleshooting processes aren’t working. We’d be happy to share more information of any possible solutions once they’re available. We appreciate your patience in the meantime.
Respectfully,
Mariah
Insignia ™ Support
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04-11-2018 11:19 AM
04-15-2018 04:38 PM
Hello all,
Thank you for your patience while we looked into this for you. It's my understanding the app should be updated soon to correct this problem, but in the interim, please follow these steps:
I hope this helps. Please let us know how it goes for you.
Regards,
John
Insignia Support
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04-15-2018 06:27 PM
04-16-2018 08:33 AM
Good Morning,
Thank you so much for your patience on this this matter. After working with our engineers they’ve decided to implement the follow fix for this issue until the app is updated in a couple of weeks. Please let us know if you’re having issues with the temporary troubleshooting fix noted below.
-Follow the setup process in our app as normal.
-In the settings please select the insignia device’s Wi-Fi, you will receive the “Error Opening Page” error about a hotspot login. Press “OK” to dismiss error.
-Press the “Done” to dismiss the Insignia device’s popup page.
- Switch to safari. Open a new tab if needed.
-Type in the following url: bbyinsignia-iot://wifi_setup
-You’ll be prompted with a ‘Open this page in “Insignia”?’ – tap the “Open” button.
-This should bring the user back into Insignia Connect to finish the setup process.
Kindly,
Mariah
Insignia™ Support
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04-16-2018 08:42 AM
Morning Mcdonal75,
Thank you for sharing that the fix isn’t working quite as expected for you. I’ve shared the same troubleshooting steps with the other open thread as well. It’s my hope that some of our other friends here also try these steps to see if they get the same result. Please note I’ve also escalated your feedback back to the correct business team for further review. We’d be happy to share if they have any other suggestions for you to try.
Kindly,
Mariah
Insignia ™ Support
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04-17-2018 12:38 AM
04-18-2018 02:07 PM
Hi Mcdonal75,
Sorry to hear that you are still having issues. We may have a solution for you. Please refer to this new article that addresses the problem: /t5/Tutorials-and-FAQs/Solution-for-iOS11-3-users-who-are-having-issues-setting-up/ta-p/91259
Let us know how it goes.
04-18-2018 03:04 PM
Good Afternoon Friends,
Thank you so much for your patience, and feedback so we could fully understand this issue. Please review the new knowledge based article that Emir-INSG posted that I’ve accepted as the solution to this issue. You can review his article here. If you’re still experiencing any problems with this particular error please don’t hesitate to let us know. We’re happy to continue assisting you!
Respectfully,
Mariah
Insignia ™ Support
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