Insignia Connect

[Shilofax1]

Hello.

I am having a few troubles setting up the wifi Camera. Within the app, I consistantly get two different error messages, the first being:

"Unable to reach Insignia servers! Please check your Wi-Fi connection and try again."

and

"Device registration call failed, reset the device and try again later"

I have a working internet connection on the device, but I can't seem to get this camera to setup.

[Shilofax1]

I've finally been able to get the app to complete setup, but now it just says the device is offline, the LED indicator is solid blue.

[John-BBY Social Media Specialist]

Hello Shilofax,

Welcome to Community@Insignia!

The solid blue LED should indicate that your device is connected to WiFi. To troubleshoot your WiFi connection:

• Make sure that your camera is connected to the wall adapter with the supplied USB cord and that the outlet has power. Do not use other USB cables.
• Make sure that your mobile device and the camera are connected to the same Wi-Fi network.
• Repeat the Wi-Fi setup procedure.
• Make sure your home Wi-Fi router’s 2.4GHz band is active and visible. Your camera will not function with the 5GHz band.
• Make sure that your network is working properly.

You can find more information in the User Guide.

Regards,

John

Insignia Support