Add Product

Search Results:

Reply
New Member
Posts: 5
Registered: ‎04-18-2020

Employees In Violation Hanging up / Call Avoidance

I called last night which was a Friday at about 6pm and they close phone lines at 9. My Friend and I have bought an Insignia Mhl Adapter usb c to Hdmi to connect the android phone to the TV (which works amazing on my Samsung Galaxy s9 phone because it supports hdmi output) well my friends Nokia phone did not work and we went and upgraded the phone to a more expensive phone the LG Stylo 5 and trying to get this one to work. We called out to support and reached an agent who had no clue what the issue was we kept describing so very clearly that a 2 year old could understand and he hung up. we called back and got Miguel and asked for a manager to which he replied I need the reason why and we explained that was hung up on and then started talking about the technical issue was currently experiencing. While in the middle of explaining that we got hung up on again. Keep in mind this is on speaker phone for everyone in the house to hear and also each time had to call back, on hold for long time. the 3rd time called back We got a hang up after long hold right away. We called back again 2 more hang ups then the last time calling got a lady who answered and we immediately asked for a manager and refused to give any reason or our information. She put us on a very long hold till it was almost closing time about 8:50pm and the we heard her mumble something real fast to which me and my friend tried to respond by saying hello but there was only silence for the rest of the tine and call disconnected at 9pm closing time. We are very upset and this is far from over. This matter will be taken care of I resure you best buy/ Insignia;

Ladies and Gentlemen Customers Here is the Offending perpetrators information to be on the look out for let's stop the victimization:

Phone
U.S. and Canada: 1-877-467-4289

General Information

Insignia
7601 Penn Avenue South
Richfield, MN 55423-3645
Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Employees In Violation Hanging up / Call Avoidance

Hello, mikemailnit,

 

Thanks for joining our community, and for reaching out to us about this. I appreciate you bringing this to our attention. That isn't at all the kind of service that Insignia wants to provide over the phone.

 

I'd like to document this so we can use your feedback to get better. Please send me a private message by using the link in my signature below this post with your name, email address, and phone number. That should let me get to work on this.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎04-18-2020

Re: Employees In Violation Hanging up / Call Avoidance

[ Edited ]

Mike {removed per forum guidelines}
{removed per forum guidelines}
{removed per forum guidelines}

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Employees In Violation Hanging up / Call Avoidance

Hi, Mike,

 

Thanks so much. I went ahead and escalated this so we can review the calls. Thanks again for sharing your experience.

 

Please let me know if you have any questions or if I can help with anything else. 

 

Sincerely, 

 

 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎04-18-2020

Re: Employees In Violation Hanging up / Call Avoidance

I had filed a complaint with BBB. You told BBB the issue is resolved and closed when it is not and BBB had to ask me if this is true which I had to tell them that was a lie (they said will move to the next steps in resolving this) because still have not answered the question:

"My Friend and I have bought an Insignia Mhl Adapter usb c to Hdmi to connect the android phone to the TV (which works amazing on my Samsung Galaxy s9 phone because it supports hdmi output) well my friends Nokia phone did not work and we went and upgraded the phone to a more expensive phone the LG Stylo 5 and trying to get this one to work but all it does is make the connection sound yet nothing shows up on the tv and we tried two TVs and Two different adapters."
Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: Employees In Violation Hanging up / Call Avoidance

Hello, mikemailnit,

 

Thank you for reaching back out to us about this. I see that we have responded to you threough the Bestter Business Bureau. At this time, our position remains unchanged. 

 

Please feel free to reach out to us for any other support not directly related to this situation in the future.

 

Thank you.

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎04-18-2020

Re: Employees In Violation Hanging up / Call Avoidance

ok were taking this up even future.
New Member
Posts: 5
Registered: ‎04-18-2020

Re: Employees In Violation Hanging up / Call Avoidance

ok were talking this up even further.