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New Member
Posts: 5
Registered: ‎09-27-2018
Accepted Solution

Can't See My Devices in the App

I follow the instructions at 

 

http://forums.bestbuy.com/t5/Insignia-Connect/Solution-for-iOS-Users-Can-t-See-My-Devices-in-the-App...

 

and still does not work.

 

MY Samsung Galaxy sees the devices.

My Iphone 6s IOS12 does not

My iphone6s Plus IOS10.2.1 does not.


How to solve this?

New Member
Posts: 5
Registered: ‎09-27-2018

"Continue" button does not work at the pairing stage

-WIFI Smart Plug #NS-SP1x7

-Iphone 6s IOS 12

 

1) Plug in Smart Plug

2) open up Insignia Connect App and follow its instructions.

3) Switch from home wifi to Insignia-xxxxxxx SSID as stated by app

4) switch back to insigna app and it states YOU are now connected .....Press Continue to proceed

5) select the home wifi ssid

6) put in password

7) hit continue (this is the Pair your device to Wi-Fi-Network screen). 

Hitting continue does nothing. Just sits there.

 

Tested two wifi modules and same issue. How do I solve this issue? 

 

I think the app is the issue. I go back and just select ROOM, to create room. Add a name, HIT Save. And also can not save. THe app is not working correctly with Iphone6s and IOS12?

 

Please help.

Thanks!

Posts: 2,152
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Blog Posts: 16
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Registered: ‎08-08-2017

Re: Can't See My Devices in the App

Hello deequan,

 

Thanks for joining us here on the forum and for taking the time to share your experiences with the Insignia™ Connect app. I use a few of these Wi-Fi switches myself and know firsthand how convenient they are to have on hand.

 

I'd recommend contacting Insignia™ Support at (877) 467-4289 to help troubleshoot these issues in real-time.

 

I hope this helps! Thank you for writing to us.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-27-2018

Re: Can't See My Devices in the App

This is a piece of junk!

get a real and decent switch like and did and quit wasting your time making this thing to work 

New Member
Posts: 5
Registered: ‎09-27-2018

Re: Can't See My Devices in the App

I called the tech support. Completely Useless. Tells me that I have to go to my Samsung to the app to allow other device to access. There is no such selection in the insignia app. HOWEVER, I FIXED the issue. Well, I can make it work now.

 

IT is 100% not working every time I log into it. But if I go back and forth on the 3 bars on the top left. Then it will start to show up after a few flips. 

 

ie

Select Add New Home, then the < arrow to go back.

Then 

My Account, then < arrow go back

 

then repeat above back and forth a few times, then the devices will show up. 

 

Is your development team in Silicon valley, I would love to show them the issue, maybe they can fix it. Or you want me to take a video and uploaded to your dev team.

 

Lots of people having issue with Apple devices. This should be the top priority to be fix!!!!! 

 

 

New Member
Posts: 5
Registered: ‎09-27-2018

Re: Can't See My Devices in the App

updated today to new app. 3.13.0. same issue. does not show my devices unless I go back and forth a bunch of times on the 3 bar on the top left.

Posts: 6,972
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Registered: ‎11-30-2015

Re: Can't See My Devices in the App

Greetings deequan,

 

Did you have an opportunity to follow our troubleshooting steps we’ve shared in general around other issues with CONNECT application? I’ve shared them with you below:

 

-Log out of the Best Buy account on the on the device and log back in. If the customer has their account associated on other devices, make sure all accounts on all phones are logged out.

-Uninstall and Re-install the Insignia CONNECT application. Ensure they have the latest app version.

-Ensure there is a strong Wi-Fi signal where the switch is being setup.

 

I believe troubleshooting listed in the first bullet should resolve your issue. Let us know if it doesn’t, and we’d be happy to see if we can offer some additional advice for you.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎09-27-2018

Re: Can't See My Devices in the App

Yes.already did

Posts: 6,972
Topics: 140
Kudos: 420
Solutions: 321
Registered: ‎11-30-2015

Re: Can't See My Devices in the App

Hey deequan,

 

Are you even logged out of your BestBuy.com purchasing profile on a computer too, and our My Best Buy application? This would include any device it recognizes you as “Hi, (insert name)” when you pull up BestBuy.com a browser.

 

Thanks,

Mariah|Social Media Specialist | Best Buy® Corporate
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