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New Member
Posts: 2
Registered: ‎11-08-2018

App not connecting Insignia NS-UZ17XWH7

I had set up Insignia Fridge/Freezer to my router but the signal was low (firewall between house and garage) so I installed an access point in the garage near it and went through the song and dance of removing the fridge from the app, factory reset (Lock +), and activate wifi/add to app (Lock -, + sign to AP)

 

It goes through the motions, connects to the fridge then switches back to my home wifi. The app will spin it gears and eventually fail to connect with the message to double check my password, make sure its a 2.4GHz network, etc.

 

Here's the thing, I know its hostname and IP. My router shows it under connected devices, my Access Point shows it under connected devices and I can even access the Web GUI that allows me to connect to a different wireless network which clearly shows it is connected to the wifi.

 

I have tried going through the motions about 15 times now:

-Factory reset

-Set to AP mode

-Add in the app

-I can see it on the network (can ping it, shows up on my routers connected devices, access its web gui)

-App fails to install.

 

It is connecting to the 2.4GHz network, the password is correct. Why isn't there an option to just point the app to the device? I know the IP address. I have tried uninstalling/reinstalling the app, restarting my phone, forgetting/re connecting to my 2.4GHz home network. The current connection method is horribly unreliable.

 

Please advise.

New Member
Posts: 2
Registered: ‎11-08-2018

Re: App not connecting Insignia NS-UZ17XWH7

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Registered: ‎09-29-2008

Re: App not connecting Insignia NS-UZ17XWH7

Hello explodingendy,

 

Welcome to our community.

 

Given your extensive attempts to connect and thorough troubleshooting, I'd like to recommend that you call Insignia Support at (877) 467-4289 for assistance with troubleshooting in real time.

 

Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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