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New Member
Posts: 2
Registered: ‎12-19-2019

insignia fire tv will not scan channels

i go to the settings page, click live tv, i click channel scan, i go to advanced and click cable only, i click next and lo and behold the whole tv resets.... all the other options find nothing, i do not have an antena, i have basic broadcast cable

no matter how many times i try it continues to fail, ive tried new cables, adapters, its gotta be the tv

New Member
Posts: 2
Registered: ‎12-19-2019

Re: insignia fire tv will not scan channels

i have managed to get an atari signal working on it (i know, random, its what i had) but it still wont let me find a digital signal, only analog, which broadcast cable doesn't do

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: insignia fire tv will not scan channels

Hi, SaraJaneGrohoski,

 

Thanks for reaching out and for joining our community. Not being able to watch television on your new TV must be a pain.

 

Please give Insignia Support a call at (877) 467-4289 for some in-the-moment troubleshooting. We'll see if we can find a way to get those channels picked up.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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