07-12-2018 01:13 PM
07-13-2018 08:59 AM
07-17-2018 11:45 AM
Thank you so much for sharing your model number with us. I’d be happy to make a few troubleshooting recommendations for you.
Your headphones are blinking blue since they’re turning on, and then red when they’re turning off. Can you please double check that your headphones are fully charged? What are you attempting to pair your headphones to, and how far away from your headphones is it? It’s important to ensure that you have the Bluetooth enabled for the device you’re connecting to. Once I have that piece of information I’d be happy to provide the correct steps on how to pair your headphones to your device.
|Mariah|Social Media Specialist | Best Buy® Corporate|
Give Kudos if you like this post or Accept as Solution if it answers your query!