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Registered: ‎11-28-2018
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Voice Speaker with Google Assistant (NS-CSPGASP2) - Does not read news or play music

Voice Speaker with Google Assistant (NS-CSPGASP2) does not read news or play music from my personalized settings like Google home devices or the google home app in an android phone.


In my other google home device (google home mini) or my android phone with the google home app, when I say "What is the news" or "play latest songs" they do it as per the command. But this speaker starts with "Reading the latest news" or "Playing songs from spotify" and goes on say "Something went wrong, please try again later when you are ready".

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Registered: ‎08-08-2017

Re: Voice Speaker with Google Assistant (NS-CSPGASP2) - Does not read news or play music

Hey googleuser,


Welcome to the forum, and thanks for reaching out!  After helping many of our community members here make the most of their Insignia Voice Speakers, I finally made the jump and bought one on Cyber Monday.  So far, I love it!  I can see why you'd be frustrated if some of these key features weren't working, though.


Have you tried to perform a factory reset on the speaker?  If not, you can do this by removing the speaker from your device list on your phone, and then pressing the Microphone button for 12 seconds.  Then, re-pair the speaker with your phone and re-link your accounts for music and news in the Google Assistant app.


Let me know if this helps or if you have any further questions.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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