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New Member
Posts: 3
Registered: ‎12-18-2018

Voice Speaker with Google Assistant (NS-CSPGASP) Will not Setup

Need Help. I was initially using this device in US and was working fine. I came to India an tried to set it up. I get a message in Google Home while setting it up 'Device not supported in host country'. Is this device not upported in India? Could someone help.

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Registered: ‎11-30-2015

Re: Voice Speaker with Google Assistant (NS-CSPGASP) Will not Setup

Good Evening, shyamd2020,

 

Thank you for taking the time out of your day to post to us. We’re sorry to hear that you’re running into this problem. We’d be happy to shed some light on to this for you.

 

Items purchased on BestBuy.com or in our store locations here in the United States are intended to be used in the United States. This is noted in our International Orders help guide. We’d be unable to guarantee that our Insignia Voice Speakers will work internationally.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎12-18-2018

Re: Voice Speaker with Google Assistant (NS-CSPGASP) Will not Setup

I understand you cant guarantee that it would work. But I see other threads people trying it in Europe and it's working for them. Cant BB enable connections from India when it can allow connection Europe or any non-US country?
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Registered: ‎09-29-2008

Re: Voice Speaker with Google Assistant (NS-CSPGASP) Will not Setup

Hello shyamd2020,

 

Thank you for your message.

 

With apologies, we would not be able to comment on solutions found by other customers. As Mariah-BBY stated, products sold by Best Buy in the U.S. are intended for domestic, not international, use.

 

I regret I do not have better news or another option for you. Please know we are grateful you wrote to us with your query.

John|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 25
Registered: ‎12-16-2018

Re: Voice Speaker with Google Assistant (NS-CSPGASP) Will not Setup

have you tried a VPN set to the USA?

New Member
Posts: 3
Registered: ‎12-18-2018

Re: Voice Speaker with Google Assistant (NS-CSPGASP) Will not Setup

Nope , I haven't tried that way yet.