11-20-2021 11:09 AM
Welcome to our community, Sdquarto.
I'll be happy to look into this for you if you will please reply with your TV model number as well as the model number of your Denon receiver.
I look forward to hearing from you.
11-20-2021 12:13 PM - edited 11-21-2021 11:26 AM
Thank you for sharing the requested information.
If you've connected your HDMI cable to the HDMI/ARC ports on both the TV and the receiver without result, I recommend reviewing the TV's audio settings. Select Settings, then select Display & Sounds. Select Audio Output, then select Digital Audio Format and change the setting to PCM or Dolby Digital. You can find more information in the TV User Guide.
If the problem persists, I would recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your home theater setup in real time.
I hope this helps. Thank you for writing to us.
11-20-2021 01:07 PM