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Posts: 1
Registered: ‎05-06-2021

TV sound is completely gone randomly?

hello, i have a NS-39DR510NA17 insignia tv. the audio went away randomly. i have reset the tv and i have tried plugging in aux headphones. there’s no sound with the headphones either. i’ve tried unplugging it too. it’s not muted. i’m not sure what’s wrong or if i should just get a new one
Posts: 18,395
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Registered: ‎09-29-2008

Re: TV sound is completely gone randomly?

Welcome to our community, stopasking.

 

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists afterward, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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