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[stopasking]

hello, i have a NS-39DR510NA17 insignia tv. the audio went away randomly. i have reset the tv and i have tried plugging in aux headphones. there’s no sound with the headphones either. i’ve tried unplugging it too. it’s not muted. i’m not sure what’s wrong or if i should just get a new one

[John-BBY Social Media Specialist]

Welcome to our community, stopasking.

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

If the problem persists afterward, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time.

I hope this helps. Thank you for writing to us.