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New Member
Posts: 3
Registered: ‎03-07-2022

TV bounces back to Home Page or TV grid

My Fire TV will suddenly bounce back to the home screen or the tv grid while watching.  I've gone to settings and devices and restarted the TV and it seems to work for a day or so but then will return to bounce back problem.  This is mostly while watching OTA antenna shows but occasionally while listening to online radio stations,  Used mostly for OTA TV.  Any suggestions for permanent solution or fix?  Thanks,

 

Insignia firetv edition, model NS-24DF310NA19

Social Media Specialist
Posts: 55
Registered: ‎05-07-2019

Re: TV bounces back to Home Page or TV grid

Hi doreenski! 

 

Thanks for reaching out to us here on the Best Buy Forums. I hate to hear that you're having these difficulties with your Insignia TV, and I certainly understand how it would be frustrating for it to keep kicking you out to the home screen like that. I'd be happy to take a look and see what we can do to help. To get started, can you send me a private message with your full name, email address, and phone number?

 

Best Regards,

Caleb|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎03-07-2022

Re: TV bounces back to Home Page or TV grid

Caleb, for some reason when I try to find your response I can's locate it.  Is there a special way to check the private message?

Thanks, Doreen

 

New Member
Posts: 3
Registered: ‎03-07-2022

Re: TV bounces back to Home Page or TV grid

Sorry, Caleb, you can ignore my earlier message.  I found the message from before.  However, I don't have a "My Fire TV" tab under settings.  I will go into reset tv and see if that happens.  I'll let you know.  Thanks again, Doreen

Social Media Specialist
Posts: 55
Registered: ‎05-07-2019

Re: TV bounces back to Home Page or TV grid

No problem! Feel free to follow up with me in the private message if you need anything further.

 

All the best,

Caleb|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!