Home Audio & Video

[doreenski]

My Fire TV will suddenly bounce back to the home screen or the tv grid while watching.  I've gone to settings and devices and restarted the TV and it seems to work for a day or so but then will return to bounce back problem.  This is mostly while watching OTA antenna shows but occasionally while listening to online radio stations,  Used mostly for OTA TV.  Any suggestions for permanent solution or fix?  Thanks,

Insignia firetv edition, model NS-24DF310NA19

[Caleb-BBY]

Hi doreenski! 

Thanks for reaching out to us here on the Best Buy Forums. I hate to hear that you're having these difficulties with your Insignia TV, and I certainly understand how it would be frustrating for it to keep kicking you out to the home screen like that. I'd be happy to take a look and see what we can do to help. To get started, can you send me a private message with your full name, email address, and phone number?

Best Regards,

[doreenski]

Caleb, for some reason when I try to find your response I can's locate it.  Is there a special way to check the private message?

Thanks, Doreen

[doreenski]

Sorry, Caleb, you can ignore my earlier message.  I found the message from before.  However, I don't have a "My Fire TV" tab under settings.  I will go into reset tv and see if that happens.  I'll let you know.  Thanks again, Doreen

[Caleb-BBY]

No problem! Feel free to follow up with me in the private message if you need anything further.

All the best,