11-28-2019 02:31 AM
We got a new 43" Samsung TV. Great picture but of course the sound quality is horrible. I bought the Insignia Soundbar 216. The audio randomly cuts out whenever it wants to. I can't detect any pattern on why it's cutting out. When I turn everything off and back on, then it works again for a while. Any ideas on what might be causing this?
11-29-2019 03:08 PM
Welcome to our community, and congratulations on that new television. I'm sorry you are having those sound issues.
The first thing you'll want to try is unplugging and reattaching the HDMI cable you're using. If that doesn't work, try replacing it with a new cable. Cables are the most common cause of this I've seen.
If that doesn't help, please let us know.
11-29-2019 10:33 PM
11-29-2019 10:44 PM
Good call on trying a new optical audio cable. Trying a different HDMI cable into the TV may fix this as well. If not, do you have another TV that you can test the sound bar with briefly?
If that other TV is having the issue, you'll know it is a problem with the sound bar. If the sounds works, you'll know it is an issue with the television.
11-29-2019 11:24 PM
12-01-2019 09:52 AM
Since you are using the optical cable, it shouldn't matter which HDMI port you use. ARC allows you to control both your sound bar and television through a single remote, by letting them talk to each other. Since that sound bar isn't attached by HDMI, however, it doesn't matter.
12-02-2019 05:51 AM
12-05-2019 08:40 AM
So I got a new HDMI cable and it hasn't fixed the problem. The sound will often cut out when I mute the TV. And I will have to turn everything off and on to get the sound working again. The sound will also stop intermittently when I pause the TV for more than a few seconds. Sometimes the sound bar totally shuts itself off. Other times I can see it is on but it is just not working. And last night the sound cut out when I tried to start the DVR and watch something. I had to turn everything off and on again to get it working.
It's very frustrating for a brand new TV and sound bar. It is a very inexpensive Insignia sound bar. Maybe I just need to buy a better one? Although no one else seems to mention this problem. Do you really think there could be an issue with the TV? It's a Samsung 43 inch LED 5 Series 5300.
12-05-2019 09:40 AM
Thank you for sharing the additional details.
As a last troubleshooting step, I would recommend setting your TV's audio to PCM as recommended in the soundbar User Guide.
If this does not resolve the problem, I would recommend pursuing troubleshooting of your TV with Samsung. There are some helpful troubleshooting tips in most User Guides. If needed, you may download one for your TV via Samsung's Support Download site.
I hope this helps. Thank you for writing to us.
12-05-2019 09:59 AM