03-08-2019 07:28 PM
I have used paired Insignia speakers for about six months, and now the pairing is failing. The secondary speaker gets a set of orange lights that stay on. Orange lights normally indicate the speaker is muted, but sound still comes out of it when I am using the paired speakers. Instead of saying "Set", the secondary speaker displays two squares. It has functioned like that for about a week, while still producing sound. As of today, however, nothing on the pair will connect (neither primary or secondary speaker), and I get the audio message, "Something is wrong. Please try later." When I go to the Google Home app, the secondary speaker is missing. I reset and reregistered the secondary speaker today, and the pair functioned for a few hours. Now they no longer function, and I'm back to the audio error message. Please share any advice on this sudden malfunction.
03-10-2019 06:26 PM
The paired speakers worked for half the day today after resetting the secondary speaker and repairing. Then, I stopped the music to run errands, and the paired set no longer worked when I returned, giving the audio error message. I'm currently listening to music on an entirely separate unpaired third speaker.
03-13-2019 08:48 AM
Welcome to our community.
For this issue, I recommend calling Insignia Support at 1-877-467-4289 for assistance with troubleshooting in real time.
I hope this helps. Thank you for writing to us.