01-01-2020 07:57 PM
No sound NS-SB314
08-07-2015 10:17 AM
01-02-2020 10:10 AM
Welcome to our community. A sound bar without sound really isn't very helpful. I'd like to see if we can troubleshoot this at all.
The first question is how the television is hooked up to the sound bar. What kind of cable are you using? Or, is this connected wirelessly by Bluetooth?
In addition,w hat model television are you connecting to this sound bar?
01-02-2020 10:25 AM
Thank you for the reply! I had it hooked up with an optical cable- the same way it was always hooked up. I was currently using it with an LG Tv, but perviously had used it with a Sony. I tried to hook it up to the Sony TV as well, but no luck there either. I tried the optical cable, I also tried the red and white cables, I even tried the aux cable- pretty much tried everything.
As for the blutooth- I was able to get my phone to pair with the sound bar, but still no sound.
I've had the sound bar for four years, so I am sure it is out of warranty- my bummer is that all I did was unplug it and then plug it back in a little later and suddenly the sound stopped working.
01-02-2020 10:36 AM
If it isn't making any sound no matter how it is connected, there's a good chance it needs to be replaced.
First you can try unplugging it from power for a minute, to see if that helps. Also, be sure to hit the mute button to see if it is muted. You can also hit the source button to verify you are using the right input, but it sounds like you've already tried that.
If that doesn't work, call Insignia Support at (877) 467-4289 to see if there are any other options.
Please let me know if I can help out with anything else.
01-02-2020 11:27 AM
You're very welcome.
Upon review, the mute button should be on the remote, but the remote in the manual has more than three buttons.
You may be able to get a universal remote connected tot he sound bar to attempt an un-mute. Hopefully the folks at that number can help you out.
01-02-2020 02:59 PM
Thanks for the additional info- found the actual remote- the remote works- the sound bar lights adjust when using it, but still no volume. Called the number you gave, all they did was confirm that it doesn't work. They suggested I go to their website and buy a new one.
Bummer that this died like this. I know it's a budget model and I would be OK about it all had I dropped it or something, but not the way I care for products. Really sad to see this happen. I actually just got rid of the original box a few months ago! Guess I will be without a soundbar for a while.
Thanks again for your insight.
01-02-2020 03:05 PM - edited 01-05-2020 09:57 AM
You're welcome. I'm sorry we weren't able to find a solution.
If you'd like, we can check this out hands-on at Geek Squad. You can sign up for a free consultation here. There's a chance we can figure something out if we get hands on with it, and if we can't our stores offer free electronics recycling to take it off your hands.
01-02-2020 09:57 PM
Just wanted to put one last post out there and say Thank you. I took it into the Geek squad. They weren't able to fix it, but took time to try and were very nice about it all. I also ended up finding an open box replacement sound bar- they helped me find that too.
Thanks for all the help!
01-05-2020 09:57 AM