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New Member
Posts: 2
Registered: ‎05-25-2019

NSLTDVD19 no pic, menu not come up

I bought this used as a spare tv. I cannot get a pic. When i first turned it on a movie was in it and it played, but only sound. The screen sayind DVD player came up, so screen works. A little box saying video 1 popped up and went away. Menu does not come up to do anything. Input options wont come up. I got an insignia remote. It turns tv on/off but that is all.
Posts: 18,337
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Registered: ‎09-29-2008

Re: NSLTDVD19 no pic, menu not come up



Welcome to our community.


If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.


Oftentimes the kind of issue you've described can be due to your remote control. Try this: remove the batteries from your remote, press all of its buttons and install fresh batteries. This will solve most remote control issues.


If the problem persists, your TV will likely need repairs. You can pursue service by carrying your TV in to your local Geek Squad. Please make a reservation by visiting We're Here to Help and selecting "Make a Reservation" under "Getting Help is Easy."


I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-25-2019

Re: NSLTDVD19 no pic, menu not come up

Thank you John. Unfortunately those things have been done and still not working. Thank you anyway