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New Member
Posts: 2
Registered: ‎11-01-2019

NS-CSPGASP2 showing "LOAd" only.

Help!!!  It has been a couple of weeks that my speak is showing "LOAd".  I took the speak to a local store and they looked at it like they had no idea what to do and gave it back to me saying sorry.  It was purchased for me as a Christmas present.  I have tried the reset button at the bottom of the speaker, I have held it down for 30 second.  I have tried that in combination with the power/mic button on the back.  I have tried the power/mic button and held it down for 30 seconds.  Nothing works.  I unlinked it from my Google Home app.   

Posts: 7,191
Topics: 116
Kudos: 93
Solutions: 394
Registered: ‎12-23-2016

Re: NS-CSPGASP2 showing "LOAd" only.

Hi, Glenuendo,

 

Thanks for reaching out to us about this,and for joining our community. 

 

It looks like you've tried all of the correct troubleshooting steps on this. Please give us a call at (877) 467-4289 to speak to our dedicated support team. We'll dig in and see if there are any additional troubleshooting we can help with.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎11-01-2019

Re: NS-CSPGASP2 showing "LOAd" only.

Well, I don't know if there is anything else that can be done.  Tech support agreed that it is faulty but since I can't find the sales info either my wife's info nor mine and the sales line couldn't either, it's going in the trash.  Kinda bumed about the whole thing.